Customer ReviewsforACE Cash Express

This review is for their sub-brand ************* I figured I'd first sign up via the app since that was the easiest, but I was met with an error and to call customer service. Calling customer service, I was told to go in person to an ACE Cash Express store to apply. I applied in person and used the same email as the one I registered on the app. Getting my temporary card I loaded money onto it. Going into the app to try and register my card, I was met with an error and 'Something went wrong' with a bunch of scripting errors. I called them and they informed me it was due to my email being on 'multiple' accounts. They created an escalation team and told me I'd be called/emailed with more information.It's now been a week and I have no reply. I've called over 15 times, and the agents have absolutely no access to do anything. This imaginary escalation team has yet to reach me. I cannot access my money or access any of the mobile features. All their customer service is out sourced and they have no contact to their higher **** DO NOT BANK WITH THIS COMPANY. SAVE YOUR SELF THE STRESS.

Horrible company. I applied for a loan before and was immediately approved. Then today I applied again online for $100 and went through the long process of verifying my bank account and finding out all personal information. It was horrible all for a $100 loan that I was going to pay back in a week not two weeks. Do NOT USE this company . I was just short $100 to pay some bills and I had to go through this ridiculous process. NOT WORTH I.T

I am writing to express my discontent with the customer service that I received today regarding a past debt that I wanted to pay with ACE Cash Express. My phone call to ACE Cash Express was regarding a cash advance loan that I had taken out a few years ago, and that I was not able to repay. When I called the customer service line, the representative was unable to tell me the amount that I owed and what information that I would need in order to repay my loan with the debt management company that ACE Cash Express had sold my cash advance loan information to. The customer service call wasted my entire break period during my employed work time.

I would not use this company for any financial issues as my interaction with this company shows they don't understand how the financial world works. Let me explain--on or about June 1st my business received a letter from Ace Cash Express stating a check I wrote a supplier bounced due to 1ST (whatever that is) and I owed the face value of the check and $30 punitive charges to get this cleared up. After checking my account I discovered the check in question had been deposited by my supplier on his phone and then he took the physical check into Ace Cash Express and cashed it too. My bank flagged the check after payment the first time and refused to honor the check the second time. I had words with ***************************** to TRY and inform her the check was deposited twice and she needed to track down the supplier and have HIM make good on the check because HE was the one who committed the fraud. ************** would NOT hear a word she insisted I would have to go after the supplier and didn't understand I CAN'T go after him I don't have standing since HE defrauded their company not ME!! I found his information in under an hour and tried to give her what I found. All I got was cussing at me and trying to get money out of me because I'm easier to find. I do NOT owe any money to ACE I pay my bills and DON'T steal from others. I have turned this over to both the BBB AND the ***** State ************************ as we have been harassed by ************** and ACE for a bill I'm not responsible for and have payed in good faith. I would have been available to testify on behalf of ACE should they decide to go after the defrauder but after my conversation with ************** I doubt I will be able to find the time. If you use these people good luck to you you're gonna need it. I would post a negative star if it was available. C. Sleeper, Owner Pink Poodle Pet Grooming

Ace Check Cashing on Ft ****** and 1st is amazing! ****** is great! Overall experience was easy and will definitely be back. Best customer service !

*** been helping my brother since hes been in the hospital fighting cancer,he has his Social Security disability check go in there monthy. They refuse to allow me to help him manage his money,I tried to get paper work to have access to help him. They refused,told me theres no way to do that,and it doesnt matter if I have power of attorney,he is completely unable to walk or leave the hospital.Hes going close his acct there and open a regular acc at a real bank. Be wary.

UPDATE- I have used the ************* ACE location for about a year. I was moving & needed cetra cash. I ALWAYS make my FULL payment when due. Today, I asked the staff to please STOP calling me constantly days before its due. Im bombarded with calls and it borderline harassment. She said thats the policy.Last month, I came into make a payment and the staff member had me repeatedly sign the same document. They were being audited.So now 8 months later, my signature is off? I have 3 ******** military ID card.So I signed the doc 3-4 times to match the computer docs. Unbelievable!Im done. ACE is JOKE-rrrrr

I chose this service specifically b3cause it stated everything could be done online, I am physically disabled, traveling is incredibly hard for me and as a result of some facial paralysis verbal communication is wxtremely difficult,I went through the whole process and was eventually approved for a loan of $125. I signed all the documents reviewed all the payment information, and made sure I could handle the payments were last communication stated the funds would be deposited overnight. Well nothing. I made sure they had my correct bank information. And nothing. After attempting to reach out to them, my last email from them stated that they could not provide the funds. What the Hell! Then why did I have to sign all those documents? I AM SO SICK OF BEING TREATED LIKE HIS BY COMPANIES, JUST BECAUSE I AM DISABLED!

I have had a portion of my check deposited in my account for years even last week with no problem, but today I found out they have changed my account number without my knowledge and trying to convince me that I upgraded to another account. My money is somewhere and theyre giving me the runaround. Soon as I get my money I will be closing this account no longer will I be a loyal customer