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Business Profile

Property Management

Quarterra

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into the denizen apartment complex in ******** or 10/2022 we moved out 09/2024 and never received our security deposit. we sent countless emails and called them multiple times to no avail. we just would like our deposit and our invoice of money owed if possible. we cannot get in contact with them and have been trying since September.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False Advertising at Spectra at ******** (*******, **)Dear Quarterra and BBB,I was promised that I can receive the special for the 9-month lease. I even made an extra phone call to confirm the details about the special and the limitations, and specifically asked about the specials for a 9-month lease. After I got the affirmative answer that I will receive one month free and the $500 for my 9-month lease, I submitted the application and paid on last Thursday. Only after 6 days later, the refund period ended, I was notified that the special isnt available and the earlier promise is a mistake, and now I need to pay if I cancel. I have both audio and written proof about this false advertising/promising. Id like you to take this case seriously and make correct accommodations as it can be a scam and can have serious legal consequences if not resolved. You cannot overpromise me to lure me to sign and then tell me well, we made a mistake, and you have to pay more for the mistake we made. And this is non-refundable so you are doomed. Thats unreasonable and very unpleasant.Quarterra, please do what you promised to do and do not break the agreement. Thats the agreement I signed. I tried to contact Quarterra by both phone, email, and website multiple times, but have had no *************,**** ***

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I provided Towne Nashville apartments a 65 day intent to vacate notice on April 26, 2024 with move out on June 39, 2024. On the intent to vacate notice, we provided a forwarding address for a deposit refund. When turning in the keys, the front office asked for the address again. 30+ days had gone by and we were told if we did not receive the deposit to call the office. After FINALLY receiving a refund check, the refund check was $100 less. We never received a statement on why we would not be receiving our entire refund. After finally getting ***** of corporate, they are stating a $100 cleaning fee and $25 fee for not having renters insurance. We provided them with renters insurance day of move in and can provide receipts of coverage during the entirety of our lease (coverage started 7/1/23 and continued until 7/1/24, when lease ended on 6/30/24. We DEEP cleaned when we moved out, and we recorded videos, took photos with time stamps of the apartment when finished, with us walking into the office right after the video and during us giving keys to the office staff. The communication by this entire property was subpar the entire time of us living there. We should not be penalized due to their inability to keep track of renters insurance. The apartment was left in great condition, the fact they want to squeeze out more money is ridiculous. We want our FULL refund.

  • Initial Complaint

    Date:09/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I vacated The ***** Apartments (************************************************) on August 10, 2024. Under California law ***** ***. Code ******), the landlord must refund my security deposit or provide an itemized statement of any deductions within 21 days of move-out, by August 31, 2024. However, I did not receive any communication until September 5, 2024, after the legal deadline had passed.The final account statement I received on September 5 included a $200.00 cleaning fee that I dispute. I had scheduled a pre-move-out inspection on August 10 at 1:00 PM, but the maintenance team entered my unit an hour earlier without my presence, in violation of my tenant rights. After a re-inspection at 2:00 PM that same day, the technician confirmed that no deductions were warranted, and I have a signed copy of the inspection list as proof.Additionally, I was wrongfully charged "month-to-month" fees of $206.99 for August and $47.77 for July. According to California Civil Code 1945, my lease converted to a month-to-month tenancy under the same terms upon expiration, and no written agreement exists authorizing these extra ******* of September 10, 2024, despite multiple attempts to contact The Emerys leasing office, I have not received my security deposit refund. I am requesting the immediate return of $599.00 for my security deposit, as well as the $253.76 in wrongfully charged fees.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a former resident of Apt 4037 in *************** (*********************************). I moved out on 1st June 2024. I did not receive the security refund cheque until end of July so I reached out to the leasing office and they resissued me another cheque. I received this new cheque on Friday 9th August 2024 (well beyond 60 days). I deposited the cheque on Tuesday 13th August 2024. On Thursday 15th August I got a notified by my bank that the cheque had been returned with remarks "Refer to Maker". I tried contacting my point of contact in Nexa leasing office again but they told me to my surprise that **** was just sold to another leasing company (********) and is no longer managed by Quarterra and that they cannot help me with this issue anymore and asked me to try contacting Quarterra headquarters. I have called their number ************ and left multiple voicemails as well sent them multiple emails on ******************************************* but have received no response for the past 2 weeks.I still have not been able to get my $2149.38. Please see the final move-out account statement attached.The cheque that got returned by the bank is also attached.I will appreciate your quick support on this matter otherwise I will have no option but to take legal action.Regards,****** Yunus

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at ***** ********* in ********** community within *********. I provided in advance that I would not be renewing my lease for a second year. Someone for a while now has been living in the apartment. I moved out May 25, ***************************************************************************** 30 business days by the front desk lady. I have made 50+ attempts to contact and have received no more than 5 email/phone responses after saying I will be contacting the BBB, local news station, and bringing in a lawyer to take legal action. I have been told I am "not being ignored, we are just always busy every time you call" and receive no email responses. I go in a couple times a week, which seems to be the only time I receive a response. Additionally, at each visit, I say that I NEED a response TODAY with my tracking number and every time I am told my security deposit has been sent out. I called again August 9th, and finally had someone pick up for the 3rd time out of numerous calls (this has been an issue since before signing the lease...they are unresponsive) and was finally told they had lied and it has never been sent. They are making ZERO attempt to professionally communicate and are lying about all forms of communication, and are not keeping me posted. I do not have any documents as they DO NOT reply to emails or calls. ************************* and **** Son are the women who have answered when I have gone to the office (not my responsibility, and thank god I still live here or this would be even harder). ************************* is the manager of the office.I am requesting you call and have my security deposit cut and sent by EOW. Contact Information:*************************: ************************************** Mina **** ********************************* Apartment emails: *************************************** &. ********************************** Apartment #s: **************; **************; **************; **************

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Citizen West 10 and ***************************** - illegal debt collection practice moved out on 6/24/24. I received an email from ***************************** on 6/25/2024 to collect damages for the citizen. I received no invoice or communication from the citizen prior to this . I disputed the debt until I have a proper invoice detailing the damages and costs . They have my email and address. Nothing has been received. I have reported this to the Colorado Attorney General and have disputed the debt . If I can review the itemized statement and it is correct I can make this right .

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease term ended on 03/31/2024 at 11:59 pm. I submitted a 30-day+ notice on January 8, 2024, informing Radiant Apartments of my lease effectively ending 03/31/2024. On this day I also inquired about my security deposit which they started could take up to 60 days to receive. On May 22, I inquired with ******* (re: address that the s. check was being mailed to) and they confirmed they had sent it out. On may 30, 2024 a leasing staff member confI confirmed the check had been cut on 05/08/2024, from the accounting office and I should receive it soon. On 06/06/2024i inquired again if there was any updates. Because I did not hear back I followed up, again on 06/12/2023, and proceeded to review the Colo. Rev. ***** *********. I have not heard back and do not think I will!

    Business Response

    Date: 07/25/2024

    Dear BBB Representative,

    I am writing in response to the complaint filed by *****************************. We believe that this complaint may be based on a misunderstanding regarding the delivery of a refund check.

    ****************** claims that she did not receive a refund check; however, our records indicate that a check in the amount of $270.44, numbered 4157, was indeed processed and mailed to her forwarding address of ********************************************** on May 8, 2024. Please note that ****************** had moved out of this address on March 31, 2024, and we were well within our 60-day refund return window.

    We have previously communicated to ****************** that the check was sent to the address on file at the time of processing. While we cannot control whether ****************** retrieved the check, we have offered to stop payment on the original check and issue a new one. However, without a new address, the reissued check would be sent to the same location as the original.

    It is important to clarify that the refund was indeed issued, and thus, the claim that we did not provide a refund is inaccurate. We respectfully request that the complaint be removed from the BBB site due to false claims.

    We value our customers and strive to resolve any issues promptly. If there are any further questions or additional information needed, please do not hesitate to contact us.

    Thank you for your attention to this matter.

    Sincerely,
    ****************************************
    Community Manager, Radiant Apartments
    **************
    ***********************************************************************

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently renting a home owned by Quarterra and managed by Progress Residential. There are no security gates, security patrol or other safety measures at this subdivision where multiple homes are placed for rent by owner and management company: ********************************* Residential.I notified ********************************* Residential of organized crime taking place directly behind the home in renting. Two unmarked vehicles drove by and targeted the house directly behind mine. My family and I had to drop to the floor as multiple shots were fired. I crawled to my phone to call 911.My 7 year old son who was upstairs, screamed and ran downstairs and across the kitchen (towards me) so I had to scream at him to stop running and get down! On another occasion, during another drive-by, a bullet flew through my neighbors bedroom window and into the opposite wall.There have been a total of 2-4 shootings over the past couple months.We are sitting ducks!Due to the lack of ***************** measures I contacted Progress and asked to be let out of our lease early without penalty. Progress residential escalated the matter to the owner Quarterra. Quarterra declined our request to waive the early termination fee. This is unsatisfactory! Especially given the circumstances!

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of ****************** (managed by Quarterra) located at ************************************************************************* on 11/19/2023. As per my lease, I was to receive my $750 deposit and overpayment of $663.13 for my last month's bill within 60 days of move-out. I have attempted to contact the manager, ****************************************, on multiple occasions via phone and e-mail. I have not received a straight answer and this seems to be a reoccurring issue that is noted on many of their ****** reviews.The holding of my deposit is illegal as per CO Rev **** *********.

    Customer Answer

    Date: 04/17/2024

    After submitting this complaint on 4/11, I received my refund check via mail on 4/15. The check was cut on 4/11.

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