ComplaintsforTI Communities

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Health issues involving pest and ***** infestations and lack of urgency to fix matter. THEY WILL NOT CARE IF PUT IN MULTIPLE MAINTENANCE EMERGENCY REQUESTS. I HAVE HAD TO SEEK LEGAL COUNSEL. THEY ONLY CARE ABOUT RENT AND NOT YOU. DO NOT MOVE HERE. I WISH THAT HAD NEGATIVE STAR RATINGS. I WOULD GIVE THEM NEGATIVE 1000!!! UNPROFESSIONAL STAFF. THE MANAGER HAN IS AN A**** AND DOENST CARE. DO NOT MOVE HERE. NOTHING SPECIAL ABOUT THIS PLACE EXCEPT ******* AND POOR CRAFTSMANSHIP OF THE APARTMENTS. DRAIN FLYS ARE BY THE THOUSANDS AS THEY DO NOT CLEAN THEIR SEPTIC TANKS AND PIPELINES.

  Business response

  08/20/2024

  Re: Complaint ID #********
  
  Dear Dispute Resolution Department,
  I am writing on behalf of SouthRidge Apartments in response to the complaint submitted by ************************** regarding his concerns about repairs. We take all resident feedback seriously and appreciate the opportunity to address this matter.
  Regarding ***************** pest control concerns, he submitted a service request via his resident portal on August 5, 2024, and the issue was promptly addressed with treatment on August 7, 2024.
  During his time as a resident, ************** has placed 12 service requests, all of which have been completed within an average of 72 hours.
  We sincerely apologize for any inconvenience or frustration ************** may have experienced.Our goal is to ensure that all our residents are satisfied with their living experience, and we regret that we did not meet his expectations on this occasion.
  To further resolve this matter, we will continue to work closely with our pest control company to address ****************** concerns and will have our maintenance team seal any holes or cracks in his apartment. We are also committed to promptly addressing any emergency maintenance issues that may arise. We hope this demonstrates our dedication to ensuring his satisfaction.
  Please let us know if there is anything more we can do to assist. We value ****************** residency and appreciate his understanding as we work to resolve this issue to his satisfaction.
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  ***********************
  Community Director
  SouthRidge Apartments
  ************.
  

  Business response

  08/20/2024

  Re: Complaint ID #********
  
  Dear Dispute Resolution Department,
  I am writing on behalf of SouthRidge Apartments in response to the complaint submitted by ************************** regarding his concerns about repairs. We take all resident feedback seriously and appreciate the opportunity to address this matter.
  Regarding ***************** pest control concerns, he submitted a service request via his resident portal on August 5, 2024, and the issue was promptly addressed with treatment on August 7, 2024.
  During his time as a resident, ************** has placed 12 service requests, all of which have been completed within an average of 72 hours.
  We sincerely apologize for any inconvenience or frustration ************** may have experienced.Our goal is to ensure that all our residents are satisfied with their living experience, and we regret that we did not meet his expectations on this occasion.
  To further resolve this matter, we will continue to work closely with our pest control company to address ****************** concerns and will have our maintenance team seal any holes or cracks in his apartment. We are also committed to promptly addressing any emergency maintenance issues that may arise. We hope this demonstrates our dedication to ensuring his satisfaction.
  Please let us know if there is anything more we can do to assist. We value ****************** residency and appreciate his understanding as we work to resolve this issue to his satisfaction.
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  ***********************
  Community Director
  SouthRidge Apartments
  ************.
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Maintenance is non existing AC issues over 3 months . ***** infestation. No service but very strict on payments be on time. No one available to speak in office

  Business response

  07/31/2024

  TI Communities sold Westlake Villas at this address back on April 11, 2022. We do not show ***************** to have been a tenant under our management. He may need to file this complaint under the current management or whom ever was the management company at the time of he residency. I am sorry we are not able to assist. Thank you. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From the beginning of renting this apartment, there were cockroach infestation issues and mold issues. There was no ventilation in the bathroom that caused extreme mold, wall, and ceiling damage which multiple work orders and meetings happened for with no change. There were no windows, fans, or any form of ventilation in the bathroom and pest control was rarely sent out and rarely effective. We broke the lease about 6 months into the 12 month lease, and was told that we owed $874.76 in move out charges after the $500 security deposit was used. I made several attempts to call them and communicate that I wanted to discuss the charges with them. I was told that they would follow up within a few days, and they would call me, but they never attempted to reach out in any way. I continued calling from both my personal and work phone and left several voicemails. Nobody ever called me back and on the rare occasion that someone did answer, they said that they would call me back with more info. Then today, without any other notice, we received a notice that the debt had been moved to collections.

  Business response

  05/14/2024

  Management is aware of ****************** stated concerns and has made every effort to communicate and resolve her concerns with her directly. The team at ********************* works very hard to keep all our residents happy, including ******************. Our professional maintenance team has been responsive to her service requests and our onsite management office has been responsive to every inquiry. ****************** story is simply not supported by facts. ****************** made nine separate requests for service during her tenure, not inclusive of the pest control requests. Each service requests were responded to and closed.

  Additionally, May 8, 2024, ****************** met with *********************** to review the charges to her account. ****************** explained each charge and how it was incurred. Management personally walked through ****************** apartment once the pest control issue was brought to our attention. The pest control provider indicated poor housekeeping habits was the root of her problem and we treated the apartment with fogging and spray treatment was provided for several consecutive weeks.

  Similarly, the accumulation of organic growth referenced by ****************** resulted from not providing adequate ventilation in the restroom after showering. Typically, our residents clean up after themselves and keep the door open to allow ventilation in the restroom after use, which may or may not have been happening here.

  After vacating, ****************** was mailed a statement of balance due, but failed to respond. At that point, the company had no choice but to refer the account to an agency for collections of the balance owed. I understand ****************** would like a refund of her money, however SouthRidge Apartments fulfilled their contractual obligations to ****************** during her tenancy and is not amenable to a refund outside of what was already agreed upon during the in-person meeting with ******************.

  Should any additional information be required, please contact me using the information below, or ***********************, Community Director of SouthRidge Apartments, at ************.

   

• Initial Complaint

  03/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very unprofessional. Apartment was terrible from the moment I moved in July 2022. Non stop maintenance issues that werent addressed until after I contacted corporate. Maintenance damaged my bathroom floor, under my bathroom sink and stripped my tub faucet . Bathroom smells damp and like mildew as well from maintenance allowing sink to leak after putting in maintenance order. They only came to my unit because my neighbor downstairs complained of water leaking into his light fixture. Maintenance came banging on my door late at night, left water and dirt everywhere. Never came back to fix it. My bedroom carpet has been molded and mildewed from the a/c that was leaking since the moment I started occupying the unit. Several work orders were put in but was not fixed until September of 2023. The molded carpet caused my clothes to smell. Mold also grew on my bedroom wall which maintenance came to paint over instead of removing the mold. Water Pressure was low the whole time Ive lived here. Put in several requests but the maintenance always does a half job. List goes on. However they took me to court and feel that full balance is owed. When theyve been nothing but disrespectful and non compliant since *** moved in. Im not seeking a response. Money or anything just want to get this complaint out there to warn others. The lady with the locs that lives in the building where the management office is located is s******* the maintenance supervisor and the whole property knows it. My move out date is set for 03/32/2024, suddenly since given notice my a/c through the whole until hasnt been working. So Ive been having to move in the heat. How does both a/cs stop working magically days leading up to me moving. An act of pettiness. These people are very evil and enjoy watching people sweat, not literally but they want to bring people down.

  Business response

  04/11/2024

  Management is aware of **************** stated concerns and has made every effort to communicate and resolve her concerns. The team at *********** makes every effort to keep all our residents happy, including **************. Our professional maintenance team has been responsive to her service requests and our management office has been responsive to every inquiry. **************** story is simply not supported by facts. The last time ************** paid rent was July 2023, and ************** opened eight service requests between then and her vacate date. All the service requests were responded to and closed. The company was finally awarded possession of the unit for non-payment of rent and ************** has since vacated the property. ************** stated her desired settlement is no further contact from the business, to which the company is amenable. However, there will be outreach from the collection agency to recover the over $9,000 in delinquent rent owed.

   

  Should any additional information be required, please contact ***************** at ************.

   

  Customer response

  04/11/2024

  I am rejecting this response because:   I am rejecting this response because:   I am rejecting this response because:   I am rejecting this response because:   I am rejecting this response because:   I definitely have proof to support everything I stated. Interesting how some of the main facts were skipped over seeing that you want to keep mentioning rent. You havent fixed annything since 07/22 lets talk about that and did a bunch of half fixes in summer 23 to receive rent money.  Arent you about to lose your job ? If you havent already ? Because I see online that theyre looking for another uncle top property manager.  As I said you all let me live in horrible living conditions and never followed through without doing a half job. You can lie all you want however I have proof. My next step will be reporting you to the news as everyone needs to beware before renting to you. Who cuts somebody air off before they move out? While its hot outside. Ever after showing my new landlord the conditions of your unit they completely agreed that no slumlord should receive that much in rent. Again do not contact me! Youre still emailing about sunset lake related issues I do not live there so stop contacting me.You all think you are god and you arent. God will have the last laugh when he has no place for you to go when it is your time. *******

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I just wanted to report that I've been trying to get my deposit back since 2 weeks after I left I've been gone for about a little over 3 months and I'm getting the runaround. I call ask for deposit and they say it had been sent to my address. Gave them time for post office to deliver. Still no check so I call and complain and talk to numerous people. They say they are going to reissue check then was told by leasing office that my check for my deposit would be delivered to the leasing office for pickup. Now that my check they said was here when I got here they want me to schedule an appointment because they are busy at the time. Why is it so hard to just go get a piece of paper and hand it to me. I'm sorry I feel as if I'm being played and they are not satisfying me with returning my deposit as was promised upon moving in. It is very frustrating and I am losing a lot of sleep trying to get my deposit that I am owed. This is ridiculous I shouldn't have to beg or waste my energy trying to get what is owed to me. Very unprofessional.

  Business response

  03/19/2024

  ****************** moved out 11.28/2023 and his deposit was processed on 12/4/2023. The check was mailed to the forwarding address he provided. We don't show any communication regarding the check being sent to the leasing office to be picked up. We also checked the call history and email history on this. I have attached the Final Move Out Statement which he was also emailed and mailed, which shows he had damages to be paid in the amount of $497.22, His $500 security deposit was applied towards these fees, leaving his refund of $2.78. Not sure why he is stating or disputing $1250 as he never paid $1250 for a security deposit. I have also attached the security deposit information on your ledger that shows it was $500. We have reissued the refund check of $2.78 as we have checked to see if the check was ever cashed and we show it was not, so it must have been lost in the mail as it was never returned to us either. The refund check is being sent via ***** to the leasing office and once it arrives there on Wednesday at 5PM, the leasing office will contact ****************** to pick it up. Please close this case out. Thank you 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ********** apartments never addressed the issue of replacing my outdoor furniture that their **************** destroyed when they cleaned the apartment above us. ********** apartments never refunded any money we spent on ant spray- exterminators took forever. SouthRidge apartments owes us our $1275 for our deposit. Where is our deposit? ********** charged us extremely high rates for carpet cleaning that we were never advised of upon moving in. We are requesting all of our deposit back before taking this to court. ********** reported this to collections 10 days after we moved out, no notice, no letter. And we want this removed from our credit history. The 2 female leasing office workers are lazy, and lie about any and everything especially the manager. She ignores emails, text messages and is rude and unprofessional.

  Business response

  12/19/2023

  Regarding the complaint filed from ****** and *************************** Complaint #********
  Complaint Involves: Refund Or Exchange Issues Customers Statement of the Problem: Southridge apartments never addressed the issue of replacing my outdoor furniture that their maintenance guys destroyed when they cleaned the apartment above us. Southridge apartments never refunded any money we spent on ant spray- exterminators took forever. Southridge apartments owes us $1275 for our deposit. Where is our deposit? ********** charged us extremely high rates for carpet cleaning that we were never advised of upon moving in. We are requesting all our deposit back before taking this to court. ********** reported this to collections 10 days after we moved out, no notice, no letter. And we want this removed from our credit history. The 2 female leasing office workers are lazy and lie about any and everything especially the manager. She ignores emails, text messages and is rude and unprofessional. Desired Settlement: Other (requires explanation)Correction to a credit report; Billing adjustment; Explanation of charges.
  Outdoor Furniture damages:
  Our maintenance team did not power wash any unit in that building. This was communicated back to the resident at this time. They would have needed to file a claim with their renters insurance.
  Pest Control:
  Ther was a work order placed for ants and was marked as completed. We did reach out to see if we could et the invoice from the pest control vendor but that was the period in which we were transitioning to our current pest control service.During that time our maintenance team did spray units with home defense.
  
  Security Deposit:
  This former residents security deposit was $100, not $1275 as they have stated. We are attaching a copy of their signed lease agreement as well as the welcome letter they received showing this.
  
  Account sent to collections:
  Account was sent to collections March 30th, 2023, and resident move out date was March 24th but resident had 30 days to pay the collection agency before they turned it over to the credit bureau and it hit their credit report. If this had been paid within those 30 days, it would not have gone onto their credit. We have no control over removing this from the credit report as once it is with collections, they would have been the ones not to send to credit reporting. Again, IF this had been paid within the 30 days after moving out that would not have happened.
  
  Explanation of charges:
  Most of the charges are for final utility bills as charges are always charged to tenant in arrears and until a tenant moves out the utility charges are not current. There is also a fee for renters insurance due to tenants not being in compliance with renters insurance through Lease Track. There is a standard cleaning fee and a fee to have carpets cleaned.
  
  Final:
  There will not be any charges revised and the account being sent the collection agency will not be revised as well as tenant owed the balance and chose not to pay within the 30 days to the collection agency. We would not have been the ones to collect that balance, that would be the collection agency. I find it difficult to believe the collection agency didnt notify the tenant via a phone call or email or even a mailed letter. 

  Customer response

  12/19/2023

  I am rejecting this response because:  The dates as well ss all concerns were not addressed  as per usual with this company. All these added and unknown fees were never discussed or in our paperwork. (the furniture replacement not addressed, the ant issue not addressed as usual). 
  

  They are ripping off tenants and this is not right. 

  Business response

  12/19/2023

  As stated in the response, maintenance was NOT power washing around the building tenant lived in so any damage to the outdoor furniture would not be our responsibility. ****** moved out March 24, 2023, we sent an email to all parties on the lease on March 27th with the ***** Move Out Statement that showed exactly what the final balance was. We did not send the account to the collection department until March 30th, 2023 which would have been ample time for the tenant to pay the balance after their move out date to the leasing office, which they did not. Attached is a detailed list of the utilities that were for February and the picture of the damaged carpet which we are charging $205.00 to fix. The other utilities listed on the ***** Move Out Statement are the ***** utilities bills which it clearly says FINAL on the statement. 

  The balance and the account being sent to collections stands as is. Tenant is free to take this to court. No changes will be made on our end. We will not respond to any further responses. Thank you 

  Business response

  12/19/2023

  Please see attached as well. Sorry I meant to include this. 

  Customer response

  12/19/2023

  I am rejecting this response because:   The rental office is lying about everything and not accepting responsibility for anything that was addressed. The same as they did when I lived at this sorry place. They never except responsibility for being lazy, sorry, lying slum lords. 
  

  Address all concerns, accept responsibility and please stop with the lies. 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Over the course of 2 years living in my apartment with TI communities, my partner and I have found several roaches and other bugs inside our unit. This week, April 2-8 2023, however we have found 3 roaches. We have had exterminators come out to "fix" the problem but it never works out. We have had more success catching them and disposing of them ourselves. Attached are some we've found

  Business response

  04/12/2023

  We currently have our Pest Control contractor going to this unit to do treatments. We did this on 4/6/23 and will continue to treat every Thursday until the issue is resolved. The treatments do need time to work and we just did the treatment on the 6th. Resident states they are requesting a refund but we are working on the issue and pest control fees are not refunded to any resident as that is a monthly fee associated with their unit. If they are asking to be refunded for products they purchased, we will not refund as they made the decision to do that and we are having the unit treated weekly. This required patience and time for the treatments to work and they are seeing dead ones, it is because of the treatments. Thank you 

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TI Communities is a property management company that does not properly manage. I have lived at this property for 4 months. Each month we have had water outages due to consistent leaks on the property. These leaks are a result of TI Communities lack of checks and balances and attention to detail. This property management has taken over the management of the property, but has not made any repairs proactively. Everything done on this property of reactive. And as a result, we as residents are left with facing conditions that are not livable. We have been without water now for 4 days. Throughout the holiday, we have had no running water. This would not be as much of an issue if this occurred once or twice before in the past four months. However we have had water outages at least 2 times a month since my move in August 22nd. I would not recommend this property management company. And I would not recommend the property itself to my worst enemy. They need to be held accountable.

  Business response

  03/21/2023

  Business Response /* (1000, 5, 2022/12/28) */ Our office regret to hear of the concerns and unpleasant experience regarding the property. Matters as such are taken seriously and a resolution is priority. During this holiday season, unfortunately like other regions, we experienced freezing temperatures. Although winterization preparation was completed and communication was sent providing helpful tips on precaution measures to take during this time, some residents experienced severe damage due to freezing pipes either in their homes or surrounding areas. The extent of this damage does warrant for the water to be interrupted in order for contractors to make necessary repairs. Our office has continued to communicate updates to the entire property as water has been restored intermittently due to new discoveries arising from reports made by residents with new cases of personal leaks/floods associated with the low temperatures experienced. We have had several crews on-site each day working diligently to resolve permanently as soon as possible. Our office will continue to send mass communications to keep all residents abreast of the status of water restoration until complete. Thank you

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had seen so many roaches in my apartment since I moved in on august 2022. I did have pest control come out to spray my apartment about 3 or 4 times and it seems to not help at all. I was wondering what other resolution can be done because the price I pay for rent every month is not worth it if I have roaches in my apartment everyday. I still haven't had my kitchen sink fixed since it been replaced. The hot water is not running like it should. They leasing office has put in multiple work orders for me but has yet to resolve my issues as they keep stating they don't have enough staff.

  Business response

  03/13/2023

  Business Response /* (1000, 5, 2022/12/13) */ Our staff has been in touch with Ms. *****. She has been on the pest control log about 3-4 times, her kitchen sink was replaced previously, but has a hole underneath that is scheduled to be repaired on either today or Wed 12/14/22; after contractors have completed work, we are going to have her apartment placed on PC again. Her other issues are with water pressure we have replaced faucet fixtures and I am having Aiden go in again just to double check all aerators and ensure nothing needs to be replaced and her hot water is working fine. So we are working to resolve all the issues in this unit. Thank you

• Initial Complaint

  11/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I lived here with my mom and her ex-boyfriend back in 2009-2010. When they broke up, me and my mom moved back to TN in 2010. Around 2018, my mom was unable to get an apartment in her name, and the reason was because she had a judgement against these apartments; however, my mom never signed the lease. It was always under her ex-boyfriends name. As an attempt to get this resolved, she reached out to the apartments and they stated she signed the lease as well; however, when she informed them that she didn't sign anything and it has to be fraud and requested they send her a copy of the lease with her signature, they refused to do so. She has tried to reach out to corporate regarding this situation, but was informed that someone else owns the complex now and they are unable to assist. We are trying to get this situation resolved so she can get an apartment. We believe her ex-boyfriend forged her signature, but we are unable to prove that because the apartments are refusing to send us a copy of the lease.

  Business response

  01/31/2023

  Business Response /* (1000, 5, 2022/11/09) */ My apologies but we are not able to pull up this name in our system. Are you sure this is for TI Communities as we have no properties in Tennessee. The property name has not been provided as well or a Unit number associated with this. With the information provided, we are not able to assist. Please send more detailed information. The dates stated above 2008 and 2010 are way before our business existed as well. We didn't start our company until late 2017. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩