Business ProfileforBook Writing Lane Company

Dear Better Business Bureau:I am writing to report bad business practices with an online book publishing company. I hired this company in January of 2024. It is now June of 2024 and my book isnt published. Most companies that offer services like this one would have the book published and online within 1 to 3 months. The av starting fees are between $99 to $300 for basic service.I was initially charged $2000 because of the book illustrations of my 50 stories I added to the package and for the book cover.During these months I endured much frustration because the company would not adhere to my directions. The book covers they designed did not have my photo on it, but photos of friends and relatives. I believe they were being blatantly defiant by refusing to follow what I hired them to do. I had to hire another company to design my book cover and I cancelled the 50 book illustrations as a result of that struggle. Canceling those 2 features, taking an unusually long time to edit, and the disrespectful behavior in not following my instructions is enough reason to get a full refund.I have written numerous times and I have spoken with the publishing team on the phone requesting a refund. They would always respond, I will get back with you later. This problem is not resolved and a refund is my request. Here is the companys business information:Book Writing Lane Company *************************************************** Call (Toll-Free): ************ Email: *************************************** I look forward to your reply.Respectfully,***************************