Business ProfileforLouis Vuitton USA Inc

I placed an online order nx696474467 ($2512.20)on October 24, 2023, and initiated a return on October 29, 2023. Following the return instruction, I dropped the package off at the *** store # **** on November 1, 2023. After 14 days, I did not receive my refund, I called LV customer service on November 15, 2023, they told me to be patient as it was the holiday season. I did not get anything at the end of November, then I called again, they told me the package was lost at that time. After a long time investigation between *** and *** store. The *** admitted they lost the package, and wrote a $ 100 check to LV on January 26, 2024 to pay for their loss, because LV did not buy insurance for the package. However, LV did not give me the refund after they received the check from ***. They refused to do anything to solve this issue, and refused to talked with me and asked my financial institute to contact them. Therefore, I reopened the dispute on Feb 19, 2024. After 2 months negotiations between my bank and LV, I still did not get my refund. I dont know how can this happen, I followed LVs instructions and returned the package, *** lost their package, *** paid to LV for the loss. But there is no way for me to get my refund from LV, they just dont care and refuse to do anything.