ComplaintsforDeval, LLC

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Initial Complaint
03/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a tenant that b filed for rent relief and it went well however they did not give my tenant the last part of the rent relief because they said she had to refill out the app even though she called the **** and Deval in front of me and they said I just had to renew my info. However they later said she did too. Even worse they cost me over $5,000 when they mailed the ************************************************************************ the envelope window. I was the victim of identity theft and I will be suing Deval and the **** for a lot kore here shortly. They need to make it right. They are the ones who issued the money on behalf of ****. DEVAL IS JUST AS RESPONSIBLE.
Business response
03/18/2024
Deval laments the unfortunate situation the Complainant is going through. Deval LLC did not issue funds under the Virginia Rent Relief program, Deval LLC did not issue the 1099, Deval LLC did not mail the 1099.

As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. Deval LLC never issued funds under his program (only processed applications and took calls). Deval LLC did not issue or mail the 1099, ever. The Commonwealth of ******************** of ******* & ********************* (DHCD), issued and mailed all checks and 1099s to ALL tenants and Landlords. Contrary to complainant's understanding, Deval LLC had not role whatsoever in sending the envelop attached in the complaint or the acts alleged in this complaint.

If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go.

If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email *********************.

If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go.

To learn more about the program, please visit *********************************

If you have questions, please email ******************* or call 833-RENT-RELIEF *************).
Customer response
03/18/2024
I am rejecting this response because: Deval is equally responsible as the did due diligence and worked closely with tye DHCD into getting landlords the payments the 1099 was for.
Business response
03/18/2024
Your complaint has to do with payment received by a Landlord from a tenant application.
If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email *********************. this is the direct email for Virginia ******* who issued your payment.
As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. Deval LLC never issued funds under his program (only processed applications and took calls). Deval LLC did not issue or mail the 1099, ever. The Commonwealth of ******************** of ******* & ********************* (DHCD), issued and mailed all checks and 1099s to ALL tenants and Landlords. Contrary to complainant's understanding, Deval LLC had not role whatsoever in sending the envelop attached in the complaint or the acts alleged in this complaint.

If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go.

If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email *********************.

If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go.

To learn more about the program, please visit *********************************

If you have questions, please email ******************* or call 833-RENT-RELIEF *************).us why here...
Customer response
03/18/2024
I am rejecting this response because they said the same thing they said the first time just repeated the same wording mis use and ll the second time like they copied and pasted it on BBB. Why they should have a F for a rating and be held responsible.
Initial Complaint
11/01/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Application approved for rental relief check never received by my landlord would like the check reissued I'm not able to get a hold of anyone have been leaving messages no one has called back would like to know what's going on and have check reissued asap
Business response
01/12/2023
Business Response /* (1000, 5, 2022/11/01) */ As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email *********************. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit ********************************* If you have questions, please email ******************* or call ******************************.
Initial Complaint
07/12/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have filed a rent fraud complaint with DHCD in regards to GOV2GO who was in cohorts with my landlord/property manager regarding money owed along with a remaining balance. My landlord/property manager stated that with GOV2GO they could include the late fees however tenants were not made away of this and even though GOV2GO paid my rent I was charged two late fees in MAY & JUNE by my landlord/property manager totaling the amount of $462.63. GOV2GO also contacted me on 06/13/22 telling me to make changes to my application in order to match that of my landlord's/property manager and when I did it resulted in the removal of my late fees which now results in me owing a balance on top of my rent and utilities for the month of July totaling $1817. GOV2GO is also listed in my complaint for rent fraud along with my landlord/property manager.
Business response
08/19/2022
Business Response /* (1000, 5, 2022/07/12) */ As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email **********@egov.com or call 833-RENT-RELIEF (XXX-XXX-XXXX).
Initial Complaint
07/01/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filed a rental assistance application on December 8, 2021. There was absolutely no movement until January 30 when my application and my landlords application were merged together. On April 7, 2022, I received an approval and an email following stating a check was mailed out on April 12, 2022 in the amount of $2780.00. As of July 1, 2022 my landlord has yet to receive the payment. When reaching out to the agency, I am getting absolutely no where. Several promised call backs from supervisors that have not happened and several escalations... I have been provided no answers and also no payment to my landlord.
Business response
08/18/2022
Business Response /* (1000, 5, 2022/07/11) */ Dear Ms *******, Thank you for contacting BBB on this matter! As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. Your question is related to a check issued in April 2022, issued a month after DEVAL LLC stopped administrating the program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email **********@egov.com or call 833-RENT-RELIEF (XXX-XXX-XXXX).
Initial Complaint
05/05/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
VEC and Deval created a ghost account utilizing my identity which has resulted in me not being able to obtain Rent Relief for my landlord or my Disability claim due to Virginia Employment Commission creating this account with an in accurate address for some place I have never lived - **** ******** Ave. Apt# *** Bronx, New York, XXXXX. The individual who was assisting with renewing my SNAP benefits identified the issue and altered me to it. I have been trying to resolve the issue with no success. Please help!!.
Business response
06/13/2022
Business Response /* (1000, 5, 2022/05/09) */ DEVAL LLC did not or has never created ghost accounts. As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.********.gov/rrp If you have questions, please email **********@egov.com or call 833-RENT-RELIEF (XXX-XXX-XXXX).
Initial Complaint
04/27/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name ******* ***** I called 2-1-1 and was told to contact you for help I was approved for rental assistance for October 2021-January 2022 for $5635 through deval I was told the check was mailed 12/09/2021 but my property management said they never received the check I been emailing deval , calling deval been transferred to deval eviction prevention administration nobody helping my property management so fed up they declined to renew my lease because of the missing payment check so now I have to move when my lease end June 30,2022 I don't know what else to do the landlord stop communicating with me and stop all my maintenance request. ******* APPLICATION NUMBER:XXXXXXXX
Business response
06/09/2022
Business Response /* (1000, 5, 2022/04/29) */ As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email **********@egov.com or call 833-RENT-RELIEF (XXX-XXX-XXXX). Consumer Response /* (3000, 7, 2022/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I emailed the email they provided over the months no help and no check Business Response /* (4000, 9, 2022/05/03) */ Please read the statement. We are no longer the contractor. you are specifically asking about payment. This is the answer and who you need to contact: If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. Consumer Response /* (4200, 11, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent over 100 no help I need more a supervisor number would be a good start Business Response /* (4000, 13, 2022/05/09) */ PLEASE READ: As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email **********@egov.com or call 833-RENT-RELIEF (XXX-XXX-XXXX). Consumer Response /* (4200, 15, 2022/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not helping
Initial Complaint
04/21/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filed an application in November 2021 with Deval. I submitted every document I was asked for and waited for my application to process but I got a rejection notice without a good cause. They rejected me because they said the landlord was not the owner of my rental property. They did not give the landlord or me any chance to submit the paperwork to prove ownership. They did not make any attempts to collect any other information. This is unjustified and unfair given that I waited patiently and just to get a denial without a chance to submit anything else.
Business response
05/26/2022
Business Response /* (1000, 5, 2022/04/22) */ As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email ***@dhcd.virginia.gov. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email **********@egov.com or call 833-RENT-RELIEF (XXX-XXX-XXXX).
Initial Complaint
04/18/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On December 18th my tenant was approved for the rent relief program through deval. I have to be honest, my process went very smoothly up until my approval. After the 45 days allotted for the check to arrive; I was prompt in my approval email to contact someone if the check have not arrived. I started to make contact long before then because I needed to change the address on my W9. Unfortunately the wrong form was submitted because the pdfs where close in name. Once officially corrected and verified; the check was still sent to an incorrect address. Deval claim they sent it out on Jan 27th. The correction was sent Han 20th. And after finally getting a contact number, to then be told to email about any concerns, after several emails I still didn't get a straight answer. All I wanted to know was how long will it take to reissue another check. It's insane how money of this amount was even being sent untracked in the first place. And how careless these employees were about my concerns. Yes! I'm very appreciative to have the resource to help get myself and tenant out of this predicament. However, the lack of ineffective communication has become extremely frustrating. No regards to the damage it's causing because monies have not been received. At this point I just need this check ASAP to recover from my losses.
Business response
05/23/2022
Business Response /* (1000, 5, 2022/04/20) */ As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email [email protected]. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email [email protected] or call 833-RENT-RELIEF (833-736-8735).
Initial Complaint
03/23/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied thru Deval Rent Relief program January 2021 and had application updated and resubmitted January 2022 and was approved February 6th 2022. Payment has not been sent to my rental office. We tried to reach Deval and was told they no longer exit. Please someone contact me before April 4th 2022 court date
Business response
04/27/2022
Business Response /* (1000, 5, 2022/03/28) */ Ms. ****, In respect to your application for rental relief. Check #XXXXXXXX for $12,000 was mailed on 3/18/22. Also, per the DEVAL web page (applications.deval.us) where you applied for rental assistance: It is stated: As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email [email protected]. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit https://www.dhcd.virginia.gov/rrp If you have questions, please email [email protected] or call 833-RENT-RELIEF (833-736-8735).
Initial Complaint
03/22/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To date mine and my landlord's application has not been completed. My documents attached show that since January neither of us has had anything done to complete it. I have been calling "Gov2Go" where we had to file thru to receive rent relief. I have heard they had to merge our accounts, to our case was escalated and even that I am on the back burner because new applications are being processed. I filed in late December asking for relief for January thru April. My landlord has filed for eviction on 15 March. I am begging for the relief payments. I do not have a court date as of today, but it can be any time. I am asking for our applications to be completed. And ODUrent to be notified of payment before I am evicted. Otherwise I am homeless.
Business response
04/27/2022
Business Response /* (1000, 5, 2022/03/28) */ ***** ******, we have found no application in our system under your name or email address. As of Tuesday, March 1, 2022, Deval LLC is no longer administering the Virginia Rent Relief Program. If you are a tenant or landlord with a pending application, you received communication regarding the deadline to complete your application. If you did not complete the application by February 11, 2022, please submit a new application at Gov2Go. If you are inquiring about a payment related to an approved application submitted prior December 1, 2021, please email *********************. If you are new to the Virginia Rent Relief Program, please determine your eligibility here before applying at Gov2Go. To learn more about the program, please visit ********************************* If you have questions, please email ******************* or call *************** (************).

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