ComplaintsforFat Joe's Auto Repair & Transmission Repair
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 3/16/2023 I had my vehicle repaired at ******************************************************** Repair shop at **************************************************. In two previous interactions with this repair shop, I found them to be honest and trustworthy. However, in this repair of my 2013 Dodge Journey's Electronic Throttle Body Injection Unit and Connector, ***************** shop charged two to three times the area average for this repair. The fair price estimate for this repair for ***************** repair shop ***************) is $510 - $533 (****************************************************************). ***************** shop charged me over $1300 for their repair. Their markup on the price of the two parts was approximately 200% over their wholesale price which is grossly unacceptable. They also charged a "Reprogram" fee of $280 which I am questioning the validity and amount of this charge. My opinion is that ******************************************************** Repair shop baited me in two previous minor car issues where they appeared to be honest, trustworthy, and fair. Then, when a more substantial car issue arose, they grossly overcharged by approximately $800. Their charge of over $1300 is between two and three times the fair price estimate for this work in this area.Business response
06/01/2023
Attached is our response and as well as the parts and reprogramming information. Not sure what the best way to include or how it will be uploaded so I did black out some of the information for ours and our customer's protection.
Kind Regards
******************************* Repair
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.