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Complaint Details
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Initial Complaint
04/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I engaged with Rosa ********** for travel agent services in early March 2022. She delayed our travel arrangements considerably. On Thursday March 31 2022 we put a deposit via credit card on the vacation for $1000.00 and was told we would not receive a receipt until Monday, April 4th. Extremely surprised at this practice we asked for a refund due to fear of illegitimate travel agent. After further inquiry this travel agent was doing business under several DBAs. Xtream Travel, Omega Travel, and Nexion Travel Group. The merchant on my credit card is travel impressions. Calls to these businesses have no one answering the phone. Filed a dispute with credit card company. It may take 30 to 90 days before resolution. Travel agent Rosa refuses to provide refund.Business response
05/27/2022
Business Response /* (1000, 5, 2022/04/24) */ Hello BBB- First of all this complaint is and should be directly against Omega Travel, not Nexion. The complainant appears to have sent this complaint to multiple persons, and clearly did not understand who she was working with. Second, the travel agent involved here is fully legitimate and advised the consumer she would be out catering to a very ill relative. Finally, the customer could have clearly seen the charge on her credit card was charged to the vendor as she charged it back. The customer agreed to the terms of the trip. See attachments. Not sure why she opened a fraudulent BBB complaint after charging back the valid charges. We are recommending to the travel advisor potential legal action against the complainant for the fraudulent charge back and possible libel of the agent's character.Initial Complaint
02/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Transaction 10/5/2021 $1,705.48 Paid to Travel Impressions Nexion LLC 11/1/2021 $5,618.50 Paid to Travel Impressions Nexion LLC 12/15/2021 $566.40 Paid to Travel Impressions Nexion LLC Committed to providing vacation bookings for all inclusive resort in Mexico Nature of dispute: My family used a travel agent to book a vacation, the travel agent used Travel Impressions Nexion LLC for the booking. Our Travel plans changed due to Mexican Cartel Activity in the area we were planning to travel to, this change resulted in Travel Impressions Nexion LLC taking $3,747.30 in "fee's" of the $7,890.38 paid. The remaining $4,143.08 is split evenly between the 4 members of my family in a non refundable, non transferable, no cash value travel credit that expires in January 2023. We have reached out to Travel Impressions Nexion LLC via phone multiple times and asked them for a detailed breakdown of the charges, and have recieved nothing. The travel agent has reached out multiple times, but has received no actual documentation validating the fees, and both the travel agent and Travel Impressions Nexion LLC seem to have no intention of resolving the issue. Relevant booking/case numbers for Travel Impressions Nexion LLC Case # XXXXXX 1st Reservation # RB9110TP 2nd Reservation #MR4300VXBusiness response
03/30/2022
Business Response /* (1000, 5, 2022/03/03) */ Hello BBB - Fist of all, the claim against Nexion is erroneous as we are not the travel agency. The customer booked through ATEC Travel in Apopka, Florida. The consumer should file a correct claim against the correct company. ATEC Travel is a contractor and operates under their own brand. I did reach out to Travel Impressions and they say they are still working on it. So the customer should deal with their travel agency and agency and Travel Impressions for a resolution. If you need anything else, please let me know.Initial Complaint
10/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A travel consultant whom is under/affiliated with Nexion LLC Has overcharged me and a friend ***** ******. *** ******* with ******** ****** has overcharged us. When discussed with us she got defensive and accused us of attacking her and sent us to the third party which will only talk to travel agents. I call Nexion to assist since she is one of their agents and no help. False documents was sent by them and a third party regarding a dispute of charges . Documents stated I was given a email if acknowledgment before being charged and this is untrue. I would like to have this resolved with giving me a credit back for the money owed to me. I have been given the run around and It was not a problem to take my money. Now that I need assistance with getting this resolved no one can help. When I call the travel agent she is stating she cannot help me nor can Nexion. attached is a receipt of what the hotel instead we were charged 3400Business response
12/03/2021
Business Response /* (1000, 5, 2021/10/06) */ The travel agent who booked this trip is an independent contractor, not an employee, so any complaints would need to be directed to her and her brand, not Nexion LLC as we are only the fulfillment. The passenger complaint are warrantless. The consumer is trying to get the NET rate for her booking, nit the GROSS rate. The NET rates are reserved for travel professions ONLY for the resale of travel and marked up. The complainant has been harassing the travel advisor involved and has no merit to er claim nor any proof she was overcharged. The price agreed to was the price she paid. The complainant should find somewhere else to book her travel in the future as she has displayed a pattern of abuse to our contractor and is not welcome anymore. She is not owed anything.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.