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ComplaintsforAlovea
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased four products from alovea with the promise that they are going to work with money back guarantee date of purchase was April 7 2022. I used the products for a short period of time and none of them worked, I called them and returned the products for refund and did not hear from them yet. I would like then to refund the money.Business response
08/31/2022
Business Response /* (1000, 5, 2022/07/26) */ Contact Name and Title: Sharon M****** - Director Contact Phone: ************ Contact Email: ******************* Hello, We have processed a refund in the amount of $227.92 which represents the full value of the order less the shipping amount. The refund should be posted to ******'s bank account within 3-5 business days as it varies with different bank institutes. We are sorry the return was not refunded in a timely manner. We offer our customers a 100% satisfactory guarantee on their first order and the fact that a refund was not processed sooner was clearly an oversite on our part. If there is anything else needed, please let us know.Initial Complaint
09/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am being bulllied by a Representative of Alovea. His name is David ********* He has left me multiple harassing phone calls. I have never even spoken to this person. He is calling me a ***** and verbally assaulting me. He has left me multiple voice mails to this effect. I can produce them if requested, I am not allowed to upload audio files here. I demand a response from Alovea as this person is way out of line.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.