Business ProfileforCulligan of DFW

Culligan installed the system to an old drainpipe that was not connected to the new plumbing system underneath our new home. Our house was completely renovated before our purchase on May, 2013 and it had brand new plumbing system that technicians were not trained to test before install. Every time the water regenerated all of the water has been pouring into the back walls between the exterior and interior walls. Our master plumber that came out to investigate the cause had to explain how our new Culligan system was connected to an unusable old drain pipe, but their response is that the drain pipe SHOULD have been working. Culligan doesnt have technicians that are certified plumbers to test drain pipes before install. It should be a standard process before installing filter systems to any house especially a newly renovated homes. We have hundreds of thousands of dollars in water damage now to our brand new house that we just moved in to in May. The physical and mental damages are very difficult to process and management doesnt have a policy on how to respond to this. We would like Culligan to take full accountability but most importantly give us a courtesy call back with 24 hours. Its now day 6 with no call back from a manager. We need to understand how Culligan plans on compensate us full on all damages. We also need Culligan to come back out and reconnect the system to the proper drain pipe and have a certified plumber verify their work.