Customer ReviewsforWindow Depot USA of Dallas

Window Depot - Be Careful Who You Sign With

Last year we decided to get some bids on replacing our windows. The road in front of our house has gotten quite busy and the noise level was bothering us so thought we would upgrade. The company we signed with on December 8, 2020 was Window Depot. The new windows were installed on February 8, 2021. I called Chris P**** at Window Depot the very next day and told him I was very disappointed because I didn't see any improvement over the windows we had. He was shocked and said he'd send out one of his guys to make sure the seals were all good. They rechecked all that. Then on February 25th I sent Chris an email with a picture of a crack in one of the sashes. Chris responded the next day, sent out his guy the following week to take a picture of the sash that needed to be replaced. On March 11th I sent Chris a note asking when the sash would be in and if he could please come out and see what I was saying about the noise levels. Chris responded on March 15th and said the sash would take several weeks and when it came in, he would send the window manufacturer out to install it and see what we were experiencing regarding noise levels. On May 3rd, the sash was in and Steve O***** from Allstate Windows came out. He agreed with us that there was no noise improvement from the windows. He said that he would replace the 7 triple pane windows with windows that would really reduce the noise level at no charge to us. He was going to order the 2 bedroom windows first so we could see if it made a difference. On July 8th, they came out to put in the replacement windows in the bedroom. When they took out the original ones they put in, they cracked the bottom sash pretty badly. When they went to put in the replacement windows, they found out that they had ordered the wrong size window. Their only choice was to put the cracked window back in and reorder the window sash again. After multiple e-mails to both Chris and Steve, who were non-responsive most of the time, the window finally was installed today, October 7th. It took 10 months to get this job completed. I would not recommend Window Depot to anyone. They do not stand behind their product or their word. I should have saved myself the money and kept the other windows. Extremely frustrating/expensive experience.