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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out a home loan out with austin bank in gilmer texas and was supposed to be on auto draft from day one. Come to find out they never put it on auto draft and was just pulling the payment out on versus days. Some payments were made late so destroying my credit with out me knowing. I have asked them to reverse the late payments on the account. They said that it will we taking care of but it is still showing up on my credit report.Business response
03/11/2022
Mr. J****** requested corrections to his credit report on 2/16/22. Formal research was conducted on the timing of the loan payments and all eligible corrections were made to the credit bureaus on 2/23/22.
Please contact me should you have additional questions.
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Contact Information
200 E Commerce St
Jacksonville, TX 75766-4904
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.