Customer ReviewsforDiscount Computer Depot

Fortunately your order is still covered by our 30-day return policy so you can send it back for a full refund.  We will also cover the return shipping.  If you would like me to email a return label just let me know, I will.  Alternatively you can take it into your local ******* and they will handle the return shipping instead, it is up to you entirely. 

I went back to check the Chromebook listing on *******'s website, and I genuinely don't see where the Chromebook is advertised as "new" - if I can find it then we can fix it, it sounds like an honest mistake where a template was used to create the ad and they just forgot to change the "condition" section.

For context, we are a recycling / refurbishing company, and a ********* Authorized Refurbisher - refurbs are our entire retail business and we take pride in a good product for the lowest price. 

P.S. I looked for any record of your attempts to contact us and I couldn't find a single email or message through the ******* platform.  It would be helpful if you could let me know how you attempted to reach out so I can close any gaps in our support team that caused your communique to be missed.

Thanks!  Just let me know if you'd like to proceed with a return or even an exchange.

The Chromebook is still under warranty which means we will pay to replace it with one that is in perfect working order. It sounds like something must have happened to that one during shipping that damaged it and is preventing it from working - that is why the technician you spoke with attempted to troubleshoot the problem with you. We want to try to understand what went wrong so if there's anything we can do to prevent it in the future, we have the information we need to do so. In many cases, there is a fix that we can provide that doesn't require the item to be shipped back, assuming it's not physically damaged (software problem vs. hardware problem).

In any case, we mailed you a pre-paid return shipping label during the second week of April, our records show you received it on 4/12? However, tracking for the return label indicates it has not been used to send the defective Chromebook back - do you still intend to return it? If you prefer not to have it exchanged, you can still use the return label to send back the defective unit for a full refund (30-day money-back guarantee). Contact our support team again at ************ so we can assist you directly.

Hello. Hope you are doing well. I read your review and also went over all written correspondence you had with one of our representatives. Since we do not advertise or sell Ethernet cables, the rep offered on March 1st to have a Wi-Fi adapter sent instead, since your initial complaint was that you were unable to connect to your home Wi-Fi. You agreed to this offer. We shipped the Wi-Fi adapter that same day. It was delivered on March 6th. Please see **** tracking # 9400111206207192910245. We've not heard from you since then.

If a shipment doesn't reach you for any reason, we ask that you promptly notify us so that we can determine if the package was lost in transit, in which case we will ship the item again on our dime. For future reference, you can call ******-Fri 8:15AM-5:00PM CST at ************. In the meantime, however, I will go ahead and order another Wi-Fi adapter for you. When it's ready to ship you should receive an automated email with a new tracking number. For any further issues just reach out by phone or email. Thanks!

Hello. The order falls outside the 30-day refund window, this is why the refund request was denied. But since Allstate denied your warranty claim, Discount Computer Depot will instead honor the warranty and replace the computer. We just require that the defective item be returned to us. Call us at ************ so we can help make the needed arrangements. 

Hi, I reviewed the order in question and it appears that it was placed using a VPN (virtual private network). This is not allowed on our website. It is a very common tactic used by fraudsters to cover their online footsteps. To protect our business from such exploitation we block orders which exhibit such activity. The solution for you is to simply turn your VPN off, and then order again. This way, the transaction will not be auto-flagged and will be processed as normally expected. We welcome your business in the future. Merry Christmas.