ComplaintsforJasper Ford-Lincoln-Mercury
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Complaint Details
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Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July of 2022 my car went into the shop for a damaged water pump. I decided to take my car to a dealership that specialized in "Fords". My car stayed in the shop for about 4 weeks. I got a call that my car was ready to be picked up because it was complete. I went to the shop and got it out at the beginning of August. I got a call the same day to bring my car back to the shop because there was a recall on a part. I was unable to make it that day due to work. A few days later my car was on the side of the road. I called Lake Country Ford immediately and informed them that my car hadn't been out the shop for a week and it was messed up again. They told me that I was supposed to bring the car in on a Monday, it was a Tuesday that my car broke down. I was informed to have the car towed to them and they would run a diagnostic on the issue and they would fix the recall. After, being in the shop for another week, I got a call stating that my transmission had went out on my car and that it would cost $6000 to fix it. I had no issues with my transmission. I took it to a transmission shop and was told that my CV axel was broken and that was why it was not running. I was told by that company that they were booked and couldn't work on my car. I was informed to take it to ******** in Kirbyville. I then took it to ********* and they fixed the CV axel. I got it out the shop again and drove it for 3 days, it broke down again. It was taken back to ********* and I was informed that the reason the CV axel was broken because the motor mount was not put in properly. I called Lake Country Ford and was informed that they were not responsible. I have a car that no longer works and paying $398.00 per month to Lake Country Ford for the issue that they fixed and my car is not working at all.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.