ComplaintsforJoe Myers Imports-Mazda/Kia

• Initial Complaint

  04/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a truck 7 months ago and never Recieved license plates because they don’t have the title So they sold me a truck they didn’t own

  Business response

  04/08/2024

  Customer has requested refund of purchase due to extended wait on lic plates. We have agreed to do this. Pre-Owned sales Manager Tyler ******* has been in contact with the customer and will arrange upon return of vehicle. 

  Customer response

  04/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
  

  they are not offering to give me back all the money that I paid towards this truck.

  
  Regards,
  
  
   

  
  

  Business response

  04/09/2024

  Customer requested to bring back truck and negate the deal...we offered back full purchase price, plus all TTL/registration fees-a full refund. Tyler *******(Pre-owned sales manager will reach back out to customer for clarification

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Joe Meyers Kia (JMK) ignored Kia service bulletins, which would have timely diagnosed excessive oil consumption and saved us unnecessary repairs and damage. Kia corporate agrees. A competing local dealership followed the bulletin and delivered an engine replacement under warranty. We are seeking refunds for services and repair compensation. On Dec 1, 2022, we paid $1205.70 for a 90k service at JMK. On Dec 22, our check engine light came on. At that time, we told JMK that our engine was consuming an extreme amount of oil. JMK topped up the oil. On Jan 9, 2023, our check engine light was back on, and we noted continued excessive oil consumption to JMK. JMK advised $870 for repairs, which we paid. On Feb 27, we called JMK because we were alarmed by continued excessive oil consumption. In a 19-minute phone call, JMK's service rep said," Nothing he can do." He advised returning when the engine starts knocking because that issue is a recall. On Mar 10, the vehicle lost power while freeway driving, began to shake, and flashed warning lights. After assessment, JMK's service rep called to report no codes recovered, no repairs necessary. I insisted on a more thorough inspection, which retrieved codes and resulted in JMK quoting $989.40 of work. Having lost faith in JMK, I rectified error codes with another shop for $571.46. In April, we took our vehicle to a competing local Kia dealership. They promptly advised an oil consumption test, according to Kia Technical Service Bulletin (TSB) 222. Our vehicle failed the first oil consumption test. After the cleaning prescribed by the TSB, we were required to pay $3326.47 for a catalytic converter replacement before initiating a second oil consumption test. JMK's inadequate service and failure to prescribe an oil consumption test caused avoidable damage to our vehicle, including the catalytic converter. In Aug, our vehicle failed the second oil consumption test and was approved for a total replacement under warranty.

  Business response

  11/25/2023

  After reviewing this with our Service Director, we followed all factory guidelines regarding the engine diagnostic issues with this vehicle when it was at our facility.

  Customer response

  11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Joe Meyers Kia did not follow Kia service bulletins. Our engine was consuming excessive amounts of oil and this service department neglected to properly investigate the issue per Kia’s service bulletin. Had they instructed us to begin an oil consumption test, as nearby Archer Kia did, our engine would have promptly been replaced under warranty. This would have avoided unnecessary repairs and also damage to our vehicle. 
  

  On multiple occasions, service representatives instructed us to essentially drive our engine until it completely failed. Saying “nothing they can do” for excessive oil consumption because it is “part of normal engine aging.” Recklessly, they also advised to drive it until the engine completely failed, because then “they could replace it.” This was unsafe, unprofessional, and incorrect advice.

  Archer Kia’s work proves it.

  
  
  Regards,

  Eileen ******
  
  
   

  
  

  Customer response

  11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Joe Meyers Kia did not follow Kia service bulletins. Our engine was consuming excessive amounts of oil and this service department neglected to properly investigate the issue per Kia’s service bulletin. Had they instructed us to begin an oil consumption test, as nearby Archer Kia did, our engine would have promptly been replaced under warranty. This would have avoided unnecessary repairs and also damage to our vehicle. 
  

  On multiple occasions, service representatives instructed us to essentially drive our engine until it completely failed. Saying “nothing they can do” for excessive oil consumption because it is “part of normal engine aging.” Recklessly, they also advised to drive it until the engine completely failed, because then “they could replace it.” This was unsafe, unprofessional, and incorrect advice.

  Archer Kia’s work proves it.

  
  
  Regards,

  Eileen ******
  
  
   

  
  

  Business response

  12/06/2023

  The file was reviewed again by our Service Director and Kia procedures were properly followed.

  Customer response

  12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  Without details, evidence, explanation, or real rebuttal the business is stating that they self-determined that they followed Kia's procedures. However, when I speak to Kia corporate they have told me that the dealership did NOT follow procedures. I should have been advised to begin an oil consumption test. I was not (until I sought help from a competing dealership). This service department repeatedly told us there was nothing to be done and inadequately investigated the cause of our car's ailing engine. This caused us to complete unnecessary repairs and caused damage to our vehicle. Also, had I followed the advice of this dealership's service department my engine would have likely died outside of warranty. They did unnecessary repairs, gave bad advice, did not follow the stated service bulletin, and caused damage to our vehicle.
  
  
  Regards,
  Eileen ******
  
  
   
  

  Business response

  12/26/2023

  The last service visit with us, the complaint was that the check engine light was on. The repair that was causing the check engine light to be on is related to the fuel system emissions-nothing to do with internal engine/oil consumption. 

  Customer response

  01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The business has yet to respond in full to my complaint. We diligently serviced our vehicle and communicated alarming oil consumption to the service department, as detailed in our complaint and documentation. The business was either uninformed about Kia corporate's service bulletin or lied to us when, in response to these symptoms, they did not prescribe an oil consumption test according to Kia's service bulletin. "Nothing he can do" was the service department's advice, which was not true, per the service bulletin. This fact is even more apparent because a competing dealership administered oil consumption tests, according to the bulletin, which resulted in a complete engine replacement. The business failed to diagnose excessive oil consumption. Their failures delayed an accurate diagnosis and caused unnecessary repairs, further damage to our vehicle, wasted our time, and created enormous stress in our lives. We reassert our request for compensation from the business.
  

  Business response

  04/10/2024

  We would be glad to make a goodwill payment in the amount of $400 to the customer on this matter. I have gone back once again and reviewed this issue with Jason Proios(Service Director);(A) On 12/1/22 the vehicle was in our KIA service department with 89,467 miles-it was brought in for a 90, 000 mile service and maintenance, this was performed; (B) On 1/9/23 the vehicle was in our KIA service dept with 91,374 miles-customer brought in for a check engine light being on and an oil leak--we replaced a purge valve in the fuel system, and an oil leak was found and the valve cover gasket was replaced. (C) On 3/14/23 the vehicle was brought in with 93,164 miles-for check engine light being on…we recommended replacing 2 coils, customer declined, no charge…one week later customer brought their vehicle into independent shop(Kar Hospital) and had coils, spark plugs and boots put on for $571. The customer then brought vehicle into Archer KIA on 4/19, 6/20, and 8/10/23 with 95,319 miles. We have reviewed this and find that proper procedures were followed. We will offer a one time goodwill payment of $400 that we will mail to the customer if requested. Thanks

  Customer response

  04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  We kindly request that BBB facilitate a mediation as discussed by phone.

  
  Regards,

  Eileen ******
  
  
   

  
  

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased my 2022 Kia Seltos in Sept 2021 at the Joe Myers Kia dealership in Houston. In the purchasing process I was offered an extended service maintenance agreement, and before purchasing, since I lived over an hour away, I asked if this was a service maint agreement that I could use at any dealership or was it just theirs. They said I could use it anywhere. Last week I brought my vehicle in to ********** Kia dealership for an oil change and I mentioned the extended service maint agmt I purchased and if there was anything due on my car, and they said they could not honor it and only Joe Myers dealerships could honor that, which is the opposite of what I was told when they sold it to me. I have tried emailing and calling the dealership, leaving messages several times and no one was emailed or called me back. If this is the case where it can only be used there, I would like reimbursement for the service maint agmt I purchased because they told it to me under false pretenses.

  Business response

  05/02/2022

  We have been selling MPP extended warranty coverage for many years, very rarely does another  dealer does not except it...in these limited instances, we are always able to contact the service manager at the facility and there is not a problem. If customer wants to cancel the coverage it is not a problem.

  Customer response

  05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  They are offering to cancel, and since the dealership by me won’t honor the maintenance agreement, I would like a refund and not just a cancellation.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    Lisa *********
  

  Business response

  05/05/2022

  Of course once it is cancelled, a refund will be issued, there is no problem here, contact [email protected] and we will get this done, there is no problem with doing this, please respond

  Customer response

  05/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

  Sean ******* has further stated in an email to me outside the BBB that any difference between what the cancellation amount is (it will not be full amount from warranty company) the dealership will cover that difference to me.  If they hold to this agreement, I accept the business's response.

   

  Lisa *********

  
  
  
   

  
  

  Customer response

  07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   I just wanted to update you that nothing has been resolved.  While everyone was promising that cancellation and reimbursement would occur, nothing has been received from either the warranty company nor Joe Meyers Kia who was supposed to issue a check refund for the difference.
  
  Lisa *********
  

  
  

  
  

  Business response

  07/11/2022

  We will check on the status of the refund on the maintenance agreement that you purchased, it was authorized for cancellation and a full refund will be processed

  Customer response

  07/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  

  you can close this complaint as resolved. Thank you.
  
  
  
   

  
  

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