![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforIntegrity Home and Hearth
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We contracted Mr. Beric Smith owner of Integrity Home and Hearth on or about April 13, 2022, to purchase and install a wood burning stove at our home. Estimate #70, 4/13/2022 total materials and labor was $6,236.01 which included payment for the stove and hearth pad upfront $3,908.79. Payment in the amount of $3,908.79 was issued on 4/14/2022 to Integrity Home and Hearth (Beric Smith) and we received a copy of the receipt from Mr. Smith via email. This estimate did not include the labor for wall tile which Mr. Smith agreed to install. We have purchased all material needed for the tile job. On or about Sept. 19, 2022, we finally heard from Mr. Smith that our stove had arrived from the seller, and he scheduled to install our stove on Friday Oct. 7, 2022. Throughout this process we have had problems getting Mr. Smith to respond to our text messages and phone calls. After a couple of attempts to verify the job for Oct. 7, 2022, we received his response Oct. 4, 2022, that he would need to cancel due to covid and rescheduled for the 17th of Oct. On Oct 14, Mr. Smith cancelled the job and rescheduled for the 26th of Oct. He then cancelled this date and another as well. After several text to Mr. Smith, we finally heard from him Nov. 14, 2022, stating our stove had come in damaged and he would need to send it back and per his dealer it was not available. He offered another stove which was $886.56 more expensive which he stated we would not incur the extra cost. I texted Mr. Smith right back as I had questions about this new stove and installation. Since Nov. 14, 2022, we have not heard back either through text, email or phone call from Mr. Smith. I sent Mr. Smith a text and left a phone message asking if he did not wish to do this job to refund our payment of $3,608.79 or if he wish to do this job to contact me. I have not heard back from Mr. Smith. On Dec. 1, 2022, we requested our money back by Friday 12/9/2022. We have not heard from Mr. Smith or received our money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.