ComplaintsforUrban Air Trampoline Park
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We signed up for a monthly membership last Summer (2021). Slowly over this past year, things have been steadily declining. They choose not to honor their posted hours on multiple occasions, the most recent being yesterday. Their posted hours on their website (with the date and everything) was 10am. Several people there waiting to get in tried calling, no one would answer. Finally, someone got through and was told "we chose not to open until 4pm today." Several families left with upset kids. I reached out through the website and the online form and never got a callback, an email, any sort of response, explanation, or apology. Today I finally got a human at a 1-800 number (assuming corporate) and they couldn't care less. They kept saying "I don't know why they don't update their hours." That is inexcusable. I asked for a refund of this month's charges only and for my membership to be canceled. They refused. They are not holding up their end of the contract by not being open during business hours. Not to mention when they are open, half of the attractions are closed.Initial Complaint
10/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had my sons birthday party at Urban Air on October 23rd. Party was scheduled at 1pm and I got there at 1230 pm to make sure everything was set up. I had a table, and the kids were arriving. My hostess left an **** for the parents to use to sign their waivers. I had one parent show up and i was going up to the table to get her the ****. I slipped really bad fell and twisted my right ankle. They quickly came up and realized the floor is soaked with grease. They mopped it and put a caution cone up. It was a disaster. They gave me ice and took an incident report. I know I need to get a Lawyer, but I am now seeing ortho, off from work and every time I call the manager he will not give me the number for coorporate.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.