Business ProfileforJade Mackenzie Apparel Inc

I wish I could give a 0 star. I ordered a dress from Jade Mackenzie on 8/12/24. I did not really pay attention to the shipping details. I received confirmation of my order immediately. Ten days later I still had not received any confirmation that my order had shipped so I reached out via email. I did receive a reply stating that I needed to view their shipping policy that clearly states that they ship 3-15 days business days weekends not included. I honestly felt their response was cold not having a genuine feel to it even though they ended the email with this, "Thank you for being the best part of JM, Customer Care Team ??". I then contacted them via email again on 8/30/24 because I thought it was the 15th business day. I asked if my item would be shipping that day. I did add a note that probably was not necessary, stating I had received an order from China that I placed after my order with them. They again replied with a cold and calculated response, "Glad you received an order from a different company. Completely irrelevant to this order". I let them know I would be sharing my experience with others so they would know what to expect when ordering from them. They then emailed me back stating that if I was going to do that, they were cancelling my order and issued me a refund. My question is why a company waits to the last minute to ship an item, do they not have it in stock, are they trying to prove a point? I just wanted a dress. Then this morning 9/4/24, I received an email updating me on my order. They were letting me know there was a delay in shipping even though they cancelled it. This business does not operate in good faith. You should not offer items for sale if you do not have them in stock. And your customer service by far is the worst I have dealt with. It is not surprising at all that they have a F grade with the BBB. Save yourself some time and frustration and NEVER order from Jade Mackenzie Apparel Inc!!!!!

Glad we were able to fully resolve your order. a business has the right to cancel an order at any given time should they choose without reason Have a blessed day

Your responses to your customer complaints show you do not care about the concerns brought by your actions as a company. You did not resolve my issue because you cancelled my order because I stated I would share my experiences with others. You obviously have issues with your business in regard to advertising items for sale and not having them in stock to be delivered like the rest of the world does. This point was proven to me when I received an email from you after you cancelled my order and the day after my item was to be shipped stating that there was a delay in shipping my item and that I should expect further information in TWO WEEKS!!!! To end your reply's with Have a blessed day or thank you for being the best of Jade Mackenzie is a complete joke.