ComplaintsforHoliday World of Houston, LP

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Saturday I went to my local Holiday World to look at a camper with my parents. My sales person Diego was great, and between 3 campers I decided on one of them. The deal was $2,000 down, plus the hookups and sway bar installed on my truck. Diego suggests putting $1,000 down now but reassured me it was refundable. Later I get a phone call from one of their finance guys-Chris. Chris tells me I need to pay $1,000 now IN ORDER to get my interest rate - to see if I can financially afford the trailer right now. He reassures me on the phone that it's refundable if I do not like the interest rate, and hurriedly gets me to sign a form. Monday comes and I get a phone call from the finance guy Chris. He states it's a high interest rate and he has no knowledge of parts/sway bar thrown into the deal by Diego. He calls back later, states they can only do some of that. But suggests I drive to the dealer to check what I really need. I drive up in 30min and meet the parts department. They look at my truck and tell me that I need everything, I need it hardwired with a brake controller and 7pin. BUT suggests I get it elsewhere because he wouldn't trust someone there to do it and I should take it to **** or ***** to get it done. I go back to Chris and at this point I don't like the going back on the full deal, and I want to prioritize getting my truck done before I purchase the camper. I tell Chris that I want to back out of the deal get my money back prioritize my truck and come back. Chris goes to his manager and we sit down and he offers to include the trailer plus all of the hook ups, brake, controller, everything - mind you was the original deal. Still taking into account that I don't feel comfortable getting it wired and hooked up at their dealership, I tell him I want out. He immediately says "well, you're not getting your money back because you signed a form." When told it was refundable, both Chris and Diego said it was in front of witnesses.

  Business response

  01/02/2024

  To whom it may concern,

   

  We received complaint #  ******** on December 27th, 2023 regarding Mr.

  ****** *******

   

  I have attached the documents signed by Mr. ******.  The Purchase Agreement, and Sales Disclosure which are both signed and initialed by the customer stating he was purchasing a trailer from Holiday World of Katy.

   

  The Sales Disclosure clearly states it is our desire to have no misunderstandings regarding any part of our sales transaction. Therefore we fully disclose your RV purchase so the customer clearly understands the following. Confirmed there is "No- Cooling off" period in the State of Texas. Confirmed no verbal promises can be honored. Everything must be in writing. Confirmed customer's partial payment of $ 1,000.00.

   

  The Purchase Agreement is signed and initialed on the back. Line 6 clearly states Failure to complete purchase. If I, the Buyer, fail to complete my purchase of this unit within 30 days of the date on the purchase agreement, or within any agreed and written extension of that 30 days- for any reason- then I agree that you, the Seller, may elect as your remedy one of the following options. A. Declare my " Partial Payment or Payment Down", as referenced above on the front page of this agreement, forfeited to you.

   

  Mr. ****** spoke with multiple managers who all told him the same thing.

   

  Please let me know if you have any further questions.

   

  Thank you,

  Customer response

  02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  

  Went to the Holiday World location in Katy. Was making a deal on an rv with other accessories thrown into the deal - truck set up. Was told to sign a form in order to get my finance rate and to pay $1,000 up front - all in order to get my interest rate. A man named Chris in finance called me back and feigned ignorance at the accessories thrown into the deal. Then came back and said I was approved for only $1,000 towards the truck. I drove to dealer and cancelled the deal after their parts person told me not to get my truck done at their location - that he would not trust their mechanics to do it on a newer truck. So as I was backing out of the deal they told me either buy the rv from us or we keep your $1,000. I also received 2 bank notices from the only 2 banks they ran my approval process through and it was denied. They still today refuse to refund my money.

   

  Desired Resolution:

  Refund

  
   
  
   

  
  

  Business response

  02/13/2024

  Holiday World of Katy stands by the first response. Holiday World does have an approval by one of our lenders.

  Again, I have attached the documents signed by Mr. ******.  The Purchase Agreement, and Sales Disclosure which are both signed and initialed by the customer stating he was purchasing a trailer from Holiday World of Katy.

   

  The Sales Disclosure clearly states it is our desire to have no misunderstandings regarding any part of our sales transaction. Therefore we fully disclose your RV purchase so the customer clearly understands the following. Confirmed there is "No- Cooling off" period in the State of Texas. Confirmed no verbal promises can be honored. Everything must be in writing. Confirmed customer's partial payment of $ 1,000.00.

   

  The Purchase Agreement is signed and initialed on the back. Line 6 clearly states Failure to complete purchase. If I, the Buyer, fail to complete my purchase of this unit within 30 days of the date on the purchase agreement, or within any agreed and written extension of that 30 days- for any reason- then I agree that you, the Seller, may elect as your remedy one of the following options. A. Declare my " Partial Payment or Payment Down", as referenced above on the front page of this agreement, forfeited to you.

   

  Mr. ****** spoke with multiple managers who all told him the same thing.

• Initial Complaint

  01/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Picked a motor home to purchase and when we came to pick it up they gave us one that was not the one we picked. It did not have any of the amenities we wanted. My wife is 87 years old and they bullied her into taking the motor home even though she stayed multiple times it was not. We took it as we are both elderly and sick. We brought it back a week later and they denied it and they did not have the other one even though we were told on the phone that the one we wanted was sold. They did not have another one that would work for our needs. We feel they took advantage of our age and we are looking to get out this motor home and get one that will work for us.

  Business response

  01/09/2023

  To whom this may concern,
  
  We received complaint * ******** on January 5th, 2023.
  
  Mr. and Mrs. ***** claimed Holiday World of Katy switched motorhomes on them. 
  This is not the case. I have attached two documents which state the facts.
  
  I have attached a copy of the Sales Disclosure that was filled out on December 23, 2022.
  The customers initials are on the left side. Line # 1 states customer is agreeing to purchase the following Rv.  
  2018 ******* *** **** ****** ***** **** ********
  
  The second is the Purchase Agreement which the customer signed. The stock #, description, and Vin# all match.
  
  Please let me know if you have any questions or concerns.
  
  
  Thank you,
  
  
  Tina **********
  Customer Service Manager
  Holiday World of Houston
  281-371-7207
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩