Business ProfileforBMW of West Houston

(04/10/24) When entering the dealership, I was only greeted by one representative, as everyone else was very stand offish and displayed unwelcoming dispositions. The service specialist I made my appointment with wasn’t there when I arrived which already began to make my wait time lengthy upon arriving. He finally came back when my service was nearly complete and said that he was about to send over the diagnostics. I was told that I’d be in and out by 6:45, but the time was approaching 6:45 and there I was still in the waiting area. Another representative approached me and stated that “your representative Jose has left for today, and just gave you to me. He stated that “I should have you out of here by 7.” I said. “Okay that was fine”. He then comes back stating “I was pulling up your car for you to leave, and it showed a system malfunction on the dashboard.” Please keep in mind that in the nearly 2 years of owning my car NEVER since owning my BMW X3 have I had any dash lights (except the tire pressure) pop up since owning it. Now at almost 8pm He then offers to give my 4 year old daughter and I an Uber home! Never offering us a loaner vehicle or checking to see if one was available. He just advised me to call back tomorrow morning for an update on my car. (04/11/24) at 8:37 AM I call to check in on my vehicle, and my representative Jose still isn’t at work. The CS person said he would call me back when he gets in. I then call a few hours later to set up the Uber back to BMW of West Houston for my wife to go pick up our vehicle. She gets the vehicle & departs back to our home. Almost home, she notices that the check engine light comes on. Now we make another appointment with BMW of West Houston @ 10:30 AM on (04/12/24). Why would the check engine light be coming on as soon as we leave the BMW dealership for a FULL SERVICE that we have paid $700 for? Isn’t that the car that you all work on, on a daily basis? Aren’t you BMW. Why is my car coming back home with more problems than when I gave it to you all? I have never experienced anything like this with any dealership no matter the brand. When I took my vehicle to Momentum BMW this was never even considered as an experience. I am very displeased, and would like to speak with HR, Manager, Specialist, or whom ever to resolve this because you all have wasted my time, my money, and have belittled my experience with BMW of West Houston. My follow up will be contacting the BBB as this also resulted in me being late picking up my 2 month old son from day care which cost me another $155 in late penalty.