Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sound system and touch screen on my car is defective. Honda admitted this and said they would replace it in October of 2024. When I am trying to drive safely, the radio stations turn on and off and change, it connects randomly with my phone and makes random calls, and it pulls up random displays and false warning notifications. This makes it difficult to focus on driving and is difficult for everyone in the car. It is also obnoxious for the individuals that the car makes my phone call.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My temporary plate has been expired since February 2025. I purchased the car in October 2024. There has been no resolution. *******, the receptionist, told me to surrender the vehicle with no solution as to reclaiming the funds put into the car, down payment - monthly payments. I was also told to not worry about getting a ticket, because HONDA WOULD HELP ME PAY FOR IT. Unlikely since HONDA cannot resolve the issue. I was give the contact information for the credit union that holds the previous owners lien and was told to pressure them into releasing the lien that I am in no way affiliated with.

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:On Saturday, February 15, 2025, I entered into a lease agreement for a vehicle at Katy Honda. However, I believe the process was conducted unethically and that my consumer rights were violated. The salesperson, ********** never provided me with details regarding financing options or an opportunity to review the terms of the agreement. I was told a lease would result in lower payments but was not shown or given any documentation outlining available finance options. The finance officer, Mr. ****** rushed me through the signing process by swiping through sections on a tablet and did not allow me to review the contract fully. I was told I had consented to electronic receipt of documents and therefore could not receive physical copies. I received the documents only on Monday, February 17, 2025, after taking time off work to address this matter, as the salesperson was unavailable on Sunday. Upon review of the contract, I found discrepancies, including mileage charges of $0.20 per mile over ****** miles annually, contrary to the salespersons verbal assurances. I attempted to resolve the issue, including seeking a new financing arrangement with my mother as a cosigner. However, the dealership improperly listed her as the primary buyer, further complicating the matter. Throughout the process, I was misled by the salesperson, the general sales manager (GSM) ******* and the finance officer Mr. ****** leaving me feeling defrauded and pressured into signing a contract I had no opportunity to review.Desired Resolution:I am seeking to be relieved of this lease contract entirely due to the misinformation, lack of disclosure, and unethical practices employed during the transaction. I believe the dealership committed sales fraud and failed to uphold my consumer rights.

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, 2024 I went to Katy Honda formerly known as Honda Cars of Katy, to purchase my lease. My balance was $23833.40. Due to my credit, it was difficult to go anywhere. So after multiple back and forth on the down payment and whether a new vehicle would be easier to obtain, we settled on my vehicle. I was given a form that outlined how much my monthly payments would be with the down payment I was giving and it showed my $23833.40 balance. On August 26, 2024, offered an additional $4k for down payment and then waited 5 hours for my signing. I paid and signed the title, the insurance and the forms. Other firms were digital and had no real dollar amounts. I asked and was told I was paying $686 starting in October. Which to me was sounds correct according to the interest and amount shown on the previous forms that showed how much i would presumably pay. My contract was given to me on a memory stick, and I left. 2 weeks later the loan company contacts me to verify information. I asked about my contract, they give me the same info of $686 monthly. After trying to see my contract and not being able to on September 19, 2024 I contacted the loan company via ******** and they sent me a copy. Someone at Honda Cars of Katy/ Katy Honda not only increased my sale price from $23833.40 to $26756.54 but also forged my signature. The term was also extended to 66 months to show the $686 monthly price, in my eyes to hide the increase in price. I was not informed of this increase nor the increase in term. They need to rectify this to what I agreed on.

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:
  My name is Scoie *****. I purchased a 2015 White Honda Civic in 2018 from Honda in Katy, TX. Until recently, this has been the only auto mechanic shop that I have allowed to work on my car. Here is my story:
  
  On June 27, 2022, I purchased brand new spark plugs for my car. I was told that it would last for another 100K miles.
  
  
  On February 10, 2024, my car began to stutter/pull as I was driving home. I was able to drive it to Katy Honda. They paid for my Lyft ride home
  On February 12, 2024, I paid for an Uber to take me to work. This cost me $6.78.
  I called Honda Katy five times before someone called me back. The guy stated, “We couldn’t find a duplicate. Mam, you need to come pick up your car.”
  They refused to provide me with a Lyft. I got a ride from a co-worker.
  My car continued to stutter/jerk everytime I drove it.
  On February 28, 2024, I brought my car to Honda Tomball. Keep in mind that throughout this entire time my car couldn’t go over 40 miles per hour.
  The mechanic, Danny, showed me that those were the original spark plugs from 2015 and that those spark plugs had never been changed. Please note that Honda Katy said they “checked” my car and that nothing was wrong. I still have the original spark plugs in the picture in my possession.
  
  As a result of Katy Honda’s negligence and dishonesty, I had to pay a total of $571.47. Please see the evaluation notes below.
  
  The next day, I submitted my Katy Honda spark plugs receipt along with my complaint to Jose, the Advisor at Honda Tomball. He stated that he would forward my concerns to the Regional Manager. I called (twice) and texted (once) Jose, but never got a response. This is a sign of poor customer service.
  
  This incident was not only unfair to me, but life-threatening. Due to the negligence of Katy Honda, my life has been in danger since June 2022. This car could have blown up on me! It has also caused me to experience an extreme financial setback.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Honda of Katy last year, June I believe. A paint protection product was misrepresented to get me to purchase a specific vehicle on the lot. I did not want white but they assured me with this paint protection that came with the purchase of the vehicle the exterior was protected. I think there was one for the interior as well. Nothing was provided to me describing these protection programs despite asking for it as "they would have my info on file". Now I have a small chip in my new white car, after going to Honda service department they tell me I have to call permaplate. I called them and they say this is not covered. I was specifically told by the sales person it would be covered when he sold me the car. I just want the chip fixed, it's small maybe the size of a pee. I own the car, I don't regret that, but I wouldn't have bought white if I knew the coverage only covered a few things. Not happy that I was misinformed in order to make the sale. I have tried numerous times in the past month to get in touch with a manager (called and left a message, texted the customer line, emailed a feedback form), no manager has returned my call in weeks despite being told each time that someone would.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8 23 2021 I purchased a used 2018 CRV I was told my purchase included a lifetime of free oil changes. I was never told there was a charge of $849.00 for this. Equally important is when Ive tried to inquire about the free oil changes they say they no longer honor this. They say this was voided when Lithia Motors purchased Honda Cars of Katy yet that is who owned the dealership when I purchased the vehicle. If they are refusing to honor the free oil changes that clearly I paid for why are they not refunding the $849.00?

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, 8/3/2023 I brought my Honda CR-V to Honda Cars of Katy due to the A/C not working. The service representative both times has been Troy ******.
  
  By 8/4, I was told that the clutch and coil from the compressor was the cause of the problem and they would also replace the belt because there was some smoke coming from it.
  
  After the job was completed, I was able to pick up the car on 8/15. At the time Troy told me the belt did not need to be replaced after all, so the total charge was $2099.81 The A/C stopped working again after another 4 days and I brought it back to the shop.
  
  This time Troy reported that metal debris had entered tubes and caused damage that would require a much larger repair (estimated to cost around $3800). When I asked about where the debris came from, he said that it was from the old compressor, they were aware of it and it had been mentioned in the invoice, however this result was a "worst case scenario" and does not usually happen.
  
  As noted in the attached invoice, the only line mentioning "metal in system compressor is locked up" does not indicate whether the problem was dealt with or whether there is any risk from remaining debris. At no point prior to the second visit did Troy or any staff member bring the debris to my attention, discuss the risks, or additional options to get rid of the debris. His responses (text messages attached) indicated that replacing the compressor was the job that needed to be done.
  
  After multiple attempts (being told at first that the manager is too busy to call me), I spoke to manager Charley ***** on 8/28, who at first accused me of not choosing to do additional repair. After I insisted that no such option or risk was discussed with me, he said he would talk to Troy and contact me again. I have been unable to contact the manager since then.
  
  I appreciate your help in holding the company responsible for repair that is now necessary because they did an incomplete job and didn't discuss options.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2022 I financed a vehicle from Honda Cars of Katy for a total amount of $38,126.60. My salesperson was Marvin ********* **** and my finance person was Elvis ****** *****. I expressed that I didn't want any add-ons with my financing. I only wanted to finance the cost of the vehicle and I was assured that that's all I would be financing. After the sale was complete I was not given a copy of the sales contract or my financing paperwork. I called the dealership the next day and spoke with Marvin about my concerns. He explained that I would have to speak with Mr. ***** and was transfered to his voice-mail. I left a voicemail with my concerns. A week went by and I did not receive a callback. I returned to the dealership a week later and was told that Mr. ***** was on vacation. I spoke with a difference finance person who gave me a copy of my financing paperwork. She informed me that Mr. ***** would be the one to give me a copy of the sales contract. She told me that she would talk to Mr. ***** and let him know my concerns. Another week went by and I had not heard anything from Mr. *****. It has now been 9 months since my purchase and I haven't spoken with Mr. ***** or had any of my voice-mails returned. I have not received my sales contract.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a New Honda Pilot from this dealership on 6/03/2023. Our salesman was Javier *******. Javier took a test drive with us, and we agreed to purchase the showroom model Pilot after he assured us that we were going to pay what was on the sticker of the car. $50,500.
  We told him we would leave the dealership if we could not come to that arrangement. He originally brought us an offer for $,56,995, we told him no thank you, and that we were going to leave. He then brought back a PRINTED offer of $50,500, (which was what the sticker said), and said "I got it done for you, Sign here." We agreed and he moved us over to the finance manager Elvis ******. Elvis did not disclose any cash price of the vehicle as he went through the paperwork piece. The only explanation Elvis offered to my wife and I was about the Honda Sentinel program. He NEVER mentioned dealer options. I should have checked the entirety of the numbers before we signed, but our trust was placed in the hands of dishonest people. Elvis added $2,094 of additional cost to the price we agreed and originally SIGNED to pay.
  
  I noticed this on the evening of 6/03/, and immediately called Javier, and the dealership. Javier merely shifted the blame to Elvis and offered minimum resolution, telling me to come by Monday.
  
  My wife and I both took time away from our jobs to come to the dealership . We waited for over 45 minutes until I found Jessica the alternative FI manager. She explained that the extra charges were for dealer accessories and that they should have been disclosed during the signing of the paperwork by Elvis. She offered us $1,000 off the vehicle for our troubles. Jessica was the ONLY person we encountered here with any type of customer service skills. There is still a $1,094 gap in what we agreed to pay. I am not satisfied with the resolution.
  
  I have purchased several cars, I have never experienced such a poor experience. I will NEVER recommend ANYONE to purchase from this dealership!