Additional Information for Honda Cars of Katy

Beginning July 2021 and continuing to date, the BBB has received complaints/reviews for Honda Cars of Katy that exhibited the same pattern of complaint:

Consumer complaints and reviews alleged when they purchased their vehicle they also purchased an oil change package.  These packages ranged anywhere from 60 month period to the lifetime of the vehicle. When consumers took their cars in to receive their free oil change, the service manager is refusing to honor the agreement. Consumers stated they were told when the dealership’s owner changed, they can no longer afford to honor the previous agreements and consumers are out their money and oil changes.

The company has not responded to any of the consumer’s complaints or reviews regarding this issue.

In complaints/reviews received in 2024, consumer allege the dealership adds on different packages to the contract that the consumer states they were not aware of and did not authorize.  Consumers are also upset that the final price of the car doesn’t match what was agreed upon.

Recent reviews alleged company is having consumers sign on an I-Pad so they are seeing the items being added on without their knowledge.   They are also alleging if the consumer refuses to purchase the extended warranties, they are not able to purchase the vehicle.