![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJ.S. Tree Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
July 5, 2022 to present.. FALSE ADVERTISING on instagram, they advertise FREE in home estimates and IN HOUSE FINANCING) Once they get to your home the estimate is NO LONGER FREE- $149 is what they charge and they advertise LENDING TREE (no affiliation to this company as the company's in house financing) I hired JS Tree Service to build a new patio addition to my home, trim trees, add walkway pavers to the patio structure and some front yard landscaping. I have paid 40% ($8117.45) I had an emergency meeting with the owner and 1 company representative on July 30, 2022 because the structure built was not what was planned. It was completely taken down and rebuilt. Per contract, the company was to apply for any and all permits needed to start the job, I gave them my home survey and per JS Tree service the patio job is done but the company has not even started the permit process in my county and they are requesting/DEMANDING the work is complete and wants to be paid. I have been steadfast on NO PERMIT/NO FINAL PAYMENT. The company hired an engineer to draw plans AFTER the patio structure was done and this company has NEVER been on my property. I need help in retrieving my $8266.45!!... I have been warned by 2 different general contractors that the structure is not safe, especially since hurricane season is fast approaching..
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.