Business ProfileforOn Point Tree Service

On Point Tree Service does not care about any mess or damage done by their workers I chose to use On Point Tree Service to trim my backyard trees based upon the previous five star reviews. Be careful of making the same mistake since, from my perspective, the raves are definitely not deserved. It may be ok if they do not leave a mess or do damage to your home, but don’t expect good customer service from Bryan, the owner, if they do. Although they originally parked their oil leaking truck and wood chipper in the street when they arrived, they moved it to my newly refinished driveway while I was busy elsewhere in the house. They did this solely for their convenience to save a few steps. Their leaking truck and chipper left a mess in the previously spotless driveway. I notified Bryan and he apologized and said that he would educate his guys so that it did not happen to anyone else. His guys should have been trained in the first place but still, better late than never, since he also said that he would send someone out to clean the mess. But his actions speak louder than his words. We did what we could to sop up the oil while waiting for the person who never showed up. When no one showed up the following day, I tried to contact Bryan for an ETA and he ignored my requests for days. He then sent a text saying that he would "most likely" send someone a week later, after oil continued to seep into the concrete. But only after I posted my reviews, did he make contact. He claimed he would send someone only if I took down my reviews. I said I needed him to clean the driveway stains first before I edited the reviews and he refused. That speaks for itself as to his integrity. BE WARNED, it’s better to go with a customer service oriented company that takes care when working at a customer’s home and takes responsibility and quick action when damage is done. Believe the negative reviews and not the owner’s false promises to make things right.