Business ProfileforJ Martin Company

We contracted with J Martin Company for a ***************** rooms remodel replace cabinets, countertops, appliances, etc.; downstairs painting; and downstairs floor replacement.- Contract Value: $71,435.50 - Start Date: 9/5/2023 - Date Contractor Quit: 12/13/2023 - Amount paid to contractor $67,000.- Credits for contract items not provided $2,048.25 - Requesting Refund of $22,500 from amount paid to contractor for removal and replacement of bad tile installation - See below for description of tile installation issues:-- On my request, levelers were used. Despite that, there are still high and low spots (lippage) in the tile installation. -- They apparently did not use spacers as the grout lines vary from less than 1/8 to more than 1/4. -- Some tile was even installed with the grain in the wrong direction -- Many tiles are chipped -- Backsplash tiles are uneven -- The main issue, however, is with the grout. It was supposed to be a dark brown, but is a chalky, milky white in most places due to incorrect mixing and application (too much water). This also weakens the grout which can break down over time. -- We contacted the grout manufacturer regarding this. How will this grout hold up over time? No one seems to know for sure, but it is at risk. -- Options are: 1. Remove and replace the tile 2. Remove and replace the grout and risk damaging the tile 3. Stain the grout and hope for the best. -- Contractor said he would only stain the grout. The grout man he sent to the house had concerns about the integrity of the grout and said it should be evaluated before proceeding with staining.-- At this point it is mid-December and Contractor has walked away from the job. We are left to get the grout issue resolved on our own.-- Option 1 is the best way to ensure that this faulty tile installation is fixed. The tile needs to be removed and professionally reinstalled with a properly mixed and applied grout.