ComplaintsforTime To Shine Performing Arts

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *Date of transaction- 5/25/24 *Amount - $599 *My son registered for one of the 2 week summer camps offered at Time To Shine Performing Arts with all intentions of having a great time, as this would have been his last theatre performance before leaving for college. He showed up on the first day but left home just a few hours later. He stated that he did not feel comfortable in that environment and did not feel welcomed as he once did (when he participated in years prior). He reached out to the owner to explain the situation and asked for a refund. Her response was simply, No. She stated that their website states that in order to get a refund, he must have cancelled his registration at least 2 weeks prior to the start of camp. I followed up with another email explaining to her that this was an unusual circumstance and that his decision to quit on the very first day was due to the unwelcoming environment he experienced at her facility. I offered to pay a cancellation fee but certainly felt that having to pay the entire amount for a service he would not be receiving was unjust. The owner never replied to my request.

  Business response

  06/07/2024

  Per our policy that is listed on our website (time2shinearts.com/summer-camps/) no refund will be issued once a camper starts camp. We invest a lot of resources and cost into each camp. Things are based on number of kids signed up and once camp starts, we are not able to fill the open spot.  

   

  Refunds: Once a student has begun a camp or program, refunds will not be given. Parents can cancel or switch
  camps up to 3 weeks prior a camp start date without penalty and with a full refund. Two weeks before camp a
  student can switch camps at no penalty of cost, unless the switch is at a different rate, but will only receive half
  of a refund. One week prior to start date a refund will not be given.

   

  Thank you 

  *************************

  Vice President of Operations

  Customer response

  06/07/2024

  Complaint: 21814730
  
  I am rejecting this response because: Your policy makes sense except in this instance. My son was excited to participate in this camp and had no intention of quitting until he showed up for it. How was one supposed to know he would be made to feel uncomfortable and unwelcomed 2 to 3 weeks prior to a camp starting? That fault's on you for not creating the proper welcoming environment, yet you want it to be at our cost. Also, you may invest a lot of resources and time into each camp and those amounts would not have changed with or without my son as he enrolled the Saturday before the camp started.  Again, your policy is understood yet enforced unjustly in this situation where the desire for the student to cancel was created by you. Perhaps, in the future, you take better care for those students who may not feel welcomed at your camp instead of just ignoring them and sending them to read your business' refund policy.
  
  Regards,
  
  *************

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