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ComplaintsforYogi Bear's Jellystone Park Camp Resort
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello This is regarding Jellystone in ****************************** Before booking for 8/22-8/26, we called to make sure the waterparks were to be open that week. We were told yes through Labor Day they would be open daily. After Labor Day, only weekends weather permitting.5 days before we were to be there (outside the ability to cancel with refund), we were told the water park would be closed, as well as other areas. I called back and spoke to someone (today I was told she worked remote) and she assured me she understood that we had called ahead and then, last second, were told that the main reason we were coming would be closed. She assured a refund.We acted on receiving that refund and booked a different trip. Today I called to check status of the refund (havent heard from a soul). They said they wont be refunding even though the other girl told me they would. They acknowledged she said they would refund BUT NO ONE CALLED TO TELL ** OTHERWISE. Had we known, we would haveBusiness response
09/13/2021
The complainant, ***********************, was contacted by ***************************** and given a full refund on 8/25/2021. Attached is the letter we received from the BBB, the Reservation Summary showing the refund and the reservation note entered by ***************************** confirming the conversation with **************.
***** GRAVER
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.