ComplaintsforKerrville Viking Auto Glass
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On may 28th we had kerrville Viking glass come out and fix my cracked windshield. I came from ********** to have it replaced because the price was better. 48 hrs after it had been replaced i hate a storm and it started leaking from the top of my windshield. Next morning which was may 31st I called the glass company and spoke with the owner **** she told me to slap the top of the windshield to put it back in place of the sealant and it should fix it.. so I did.. another 3 days passed more rain came and still continued to leak. I called her back she told me to send her my address and phone number and she would have a local company come and fix it.. she never did. When I called her to follow up as if she contacted that local glass company she was rude and stated that she cant control what other companies do. **** had given me all lifetime whistle or leak warranty. She also stated I had a 90 day crack or chip warranty. After two weeks of trying to make contact with her after our last conversation and getting no reply or communication at all I decided to leave a review on ******* She immediately responded to the review and since then I tried reaching out to her and still no answer. So today June 25 th I had another company in my city come and look at to tell me what can be done. He immediately seen that they installed it improperly and it cause a crack at the bottom of my window that I didnt even know was there. He stated it couldnt be fixed and needed to be replaced again. We have proof, pictures, receipts and video of kerrville Viking auto glass installing the windshield. We would like a refund or for ***** the owner to pay to have it replaced somewhere else. Leaking can cause electrical and damage to the inside of my car and I would like this to be resolved. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.