ComplaintsforHallmark Heating & A/C Service Inc
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
IN JUNE 2021 WE HAD HALLMARK PUT IN A NEW A/C AND HEATING **** THEY CHARGED ME ******* DOLLARS IN JULY 0F 2022 THE A/C **** WENT OUT WE CALLED THEM WHEN WE WENT OUTSIDE AND THE WIRING HAD COME LOOSE CAUSING THE **** TO FAIL, WE PUSH THE WIRING BACK ON AND CALLED THEM AND WAS TOLD THAT SINCE ITS WORKING TO WATCH IT AND IF IT COMES LOOSE AGAIN THEY WOULD SENT SOMEONE OUT. SO IN AUGUST IT HAPPENED AGAIN AND WE CALLED THEM AND THEY SENT A TECHNICIAN OUT. *************** INFORMED US THAT THE A/C WAS WIRED WRONG AND IT HAD TO BE REWIRED AS I EXPLAIN TO HIM THAT WAS A COMPANY ISSUE AND HE AGREED TO HAVE SOMEONE COME OUT BECAUSE ***************** WAS SOLD TO THEM IN JUN 2022, BUT THEY HAD AN AGREEMENT WITH THE PREVIOUS OWNER TO FIX PROBLEMS OF THAT NATURE. WE CALLED THEM SEVERAL TIME AND WAS ASSURED BY THE **** ANSWERING THE ***** THAT THEY WERE GONNA FIX THE PROBLEM BECAUSE IT WASN'T A WARRANTY ISSUE BUT AN INSTALLATION ISSUE. NOTE; WHEN THEY PUT THIS **** IN A TECHNICIAN DID MENTION THAT THEY MIGHT HAVE TO RUN NEW WIRING THROUGH THE ****** HE SAID THIS TO MYSELF AND MY WIFE BUT FOR SOME REASON IT WAS NOT DONE AND ME NOT BEING AN A/C REPAIRMAN THOUGHT THEY FIXED THE PROBLEM. SO ON 19 SEPT WE CALLED THEM AND WAS TOLD SINCE THEY BOUGHT HALLMARK OUT WE ARE GONING HAVE TO PAY ****** TO ****** DOLLARS TO HAVE IT REPAIRED. MY BIGGEST CONCERN IS I PAID FOR A NEW A/C **** TO BE INSTALLED WHICH WAS NOT PROPERLY DONE AND MY NEW CONCERN IF THE WIRING IS FAULTY THEN IT MAY CAUSE MY HOUSE TO CATCH FIRE POSSIBILY BURING MY HOUSE DOWN OR CAUSING INJURY OR DEATH TO MY FAMILY IF THE **** CATCH FIRE AT NIGHT.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.