ComplaintsforMaaco Collision Repair and Auto Painting
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Complaint Details
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Initial Complaint
01/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car in on 21 Dec 2021 to get a quote for some paint and body work that I need completed. I walked around the car with the technician and pointed out all the scratches and dents that I wanted to have repaired. The tech quoted me $3449.35 and told me when I could drop it off. Upon completion, I paid the balance then looked around the car checking the work and noticed the incomplete door and finder. I pointed out to the tech that some of the work was not completed due to there still being visible scratched on the passenger door and finder. The tech stated that it was his fault, he did not put it in the quote and that it would cost me an additional $200 to have the work completed. I also stated to the tech that the change that had been left in my car was missing and had been stolen during the time my car was in the shop for work. So not only do I have to Pay additional money for work that should have been completed, but I have to leave my car there longer while continuing to pay for a rental car, but I also was stolen from in the process.Business response
02/16/2022
PROBLEM HAS BEEN TOOKEN CARE OF
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.