![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSunny Days Doggy Daycare
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sunny Dog Daycare is a dog boarding facility and they watched my two miniature poodles from Nov. 18,2022 to Nov. 25,2022. I paid them $250.00 (8 days x $30 per day + 10 for bath). I dropped off two clean and healthy dogs and when I returned to get my dogs they were extremely dirty, they smelled as if they have been outside since Nov. 18, 2022, and they had flees. Also, when I dropped them off they both had on little sweaters and collars and they each had their own individual bag of food. Which I did not receive any of their things back when I picked them. After texting for two days they finally dropped off their sweaters and collars which still smelled really bad. They told me I would probably have to wash them again to get the smell out, because they couldn't. Not mention that my dogs lost weight. So they weren't eating. They promised that they would take care of my dogs. I would text Sunny Dog Daycare to check on them and the report back was always good; but in reality my dogs were traumatized and not ok but I never received a report that they weren't doing good. I paid them to give them a bath the day before I came back; because Sunny Dog Daycare recommended it, but they didn't. I feel as though I should get 50% of my money back, because they lied to me they didn't take care of my dogs like they said they would. I'm only asking for half the money back because my dogs were at that facility, but it was a horrible experience for them and myself.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.