ComplaintsforMetroplex Adventist Hospital

• Initial Complaint

  06/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to the ** and Metroplex hospital on 01/05/2018. Fast forward to May 2022 I receive a collection notice from CACI colelctions agency. I contact the agency to validate the debt, ask for EOB date of service all info needed. They can provided me with requested information. I contact Hill ******* **************************** (who was listed as the creditor on the collection notice). They are unable to provide me with a DOS. They also told me they do not send debts to CACI they send debts to ************************. So my first issue arose that the debt is 5yrs old this is the first time I'm hearing of it. Then Metroplex sold my information and debt to TWO separate collection agencies. I'm also disabled through the VA so my medical care is covered. No Copay, no out of network, no nothing. Hill ******* stated they sent the **** to the VA in 2018 and had no response. I have contacted my rep through the VA to ask about payment. I believe this debt to be fraudulent. None of the agencies I have spoke with can explain why 3 separate agencies have this debt and are all trying to collect at once.

  Business response

  08/05/2022

   

  After many attempts, I finally spoke with a representative with ******* **************** today, August 5, 2022.  AdventHealth Central ***** (formerly known as Metroplex Hospital) does not sell patient information to anyone.  CACI, mentioned in our  patients statement, is a co-joined company of ******* **************** and handles debt collection for them.

   

  This representative located our patient in their system.  After our conversation and her review of the account, she stated she would pull this from CACI and close the account.  It will take ***** days for this to post and if documented on our patients credit report, to correct this.  She asked for current address and email address for our patient if I had it.  I gave her both.  The representative stated she will immediately email our patient to let her know the outcome and will also send a letter to her that,  should she apply for a loan, etc., she would this letter to show.

   

  I let the representative know I would also call our patient to let her know her concerns have been resolved. I have kept her updated throughout this process and wanted to personally let her know the resolution to her concerns. 

  She was extremely pleased to hear the resolution and to know account is closed.  

   

  The representative with ******* **************** assured me AdventHealth Central ***** (formerly known is Metroplex Hospital) nor our patient are at fault in this.  The initial billing office for the physicians should have contacted the patients insurance a second time due to not receiving a response following initial contact.  She states the patient is fully insured.

   

  Thank you for contacting AdventHealth Central ***** and allowing us to follow up with this complaint. AdventHealth Central ***** will consider this complaint closed.

   

  Sincerely,

   

   

   

  *****************
  AdventHealth Central ***** | AdventHealth Rollins Brook
  Patient Advocate
  O ************

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