ComplaintsforOyo Hotel Killeen East Central
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Reserved OYO Hotel ********************************** in Feb. 23 for April 6-10, 2024 to view the eclipse.Tried several times to call , but got not response. Friends from WACO went to the hotel (803 East Central Tex Exp) the beginning of April and said the hotel was closed down with chains on the door.Tried to contact the company, and got no response.Now working with my credit card company....This hotel needs a poor rating for horrible customer service and because it does nt exist.Initial Complaint
03/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
March ****, 2022 I booked a room at Oyo Hotel formally Red Lion Hotel located at 803 West Central ***** Expressway Killeen ***** *****. The first day I paid a security deposit of $100 which was never returned or mentioned as the police was throwing me out my room. The night I was being thrown out I just paid $50 for that night. I was told by the police everything I was requesting was Civil as in my refunds & speaking with the hotel manager. All I want is my $150 refund.Business response
03/28/2022
**************** was booked from March 7th for three nights then she was extending her stay we had to literally be going to her room to remind her room booking to be made.
From March 7th we have taken the deposit on her card which has been refunded.I am attaching her reservation details for March 14th which was made on the same day in the evening at the rate of $52.17 with tax.We do not have same day cancellation policy.
Also when **************** checked out she took away the hotel Towel set from the room just an FYI.
If you have any query please let us know.
Thank you,
Kind Regards,
Denis *******************
General Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.