Business ProfileforBudget Optical

In May of 2023, I called Budget Optical and scheduled an appointment, I asked about my insurance that I had on file so I can be prepared at the time of the exam because time is of essence. I have two insurances, ****care which covers the exam only and ********** vision which covers portion of glasses, contacts and eye exams. The receptionist advised me that I will have a $5 copay to which I said no I dont have copay on the exams. She then advices that I am not covered for frames or contracts. I went to the appointment because I needed the glasses urgently and I will sort out the insurance as we go. Upon arrival I was asked for my insurance card, I advised the receptionist that its on file and should be in the system. I gave them my ****care and decide to call my other insurance to get a card because I didnt have the card in my possession. I did the transaction with rep **** ****care covered the $140 for the eye exam and I was told I had to pay out of pocket for the glasses. After seeing the price I decided to just get the lenses put into my old frame. The bill came to $618 which includes the $140 ****care covered, Budget Optical gave a discount of $120. The balance is now $478, I paid half which is $239. Upon receiving the receipt I noticed the address and phone number is not mine. I advise the receptionist and she advised me that is the address they got from ****care years ago. We have never lived at that address neither does the phone number belongs to me. I left the office running home to call the insurance. The insurance confirmed coverage of the lenses. I called back to Budget Optical and gave them the insurance info and ask for a refund after the copay has been deducted. My copay is $160 so I am due a refund of $79. My hubby picked up my glasses on May 24th but could get the refund because I had my credit card with me. A few days later, June 1st I called Budget to provide my credit card for the refund and was told that ****care didnt pay for the exam. I called ****care and was told it was paid in full. I called Budget Optical and ask for the refund, I was transferred to ***** who was very rude and told me that my refund was applied to a bill for my husband from 2016. I told ***** I am not responsible for anyones bill except my own. ***** hang up on me, I called back seven times and he hang up all seven times. I called back and told him how rude he was and he had the audacity to call me you peopleand told me not to come back. I called the insurance company on June 30th to get help getting the refund. ***** told the insurance company that they cannot magically refund without my credit card. I called ***** June 30th and he once again refuse to credit my card. I asked for a manager and he disconnected the line. About 2:36 pm ***** called a left a voicemail advising that he needed my card for the refund. Since then I have called June, July, August and still no refund. I called again on Nov 9th and asked ***** for the refund, he said no because your husband was loud in the store I asked why is he refusing to credit my card and he said its past the ************************************************* a check since its a problem. ***** advise on November 10, 2023 that the check was mailed to the address I provided. I called again Nov 22nd ***** claimed the was mailed. Today is December 1, ********************************* my mailbox nor any form of credit applied to my card. I have been doing business with Budget Optical since 2013 before I was married. I made purchases every year to include all my five children and this is the first I was discriminated against and treat so poorly.