ComplaintsforMcLeod Auto Sales

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In late July early August I bought a 2018 ******* elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car **** but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicle

  Business response

  12/27/2023

  Were truly sorry you have had issues with your  vehicle. *** spoke with the general manager and service manager  . Ive been assured you have been  taken care of and are now happy with the outcome . If you need any further assistance please dont hesitate to reach out to ***************** at the dealership. Its our goal to make sure our customers feel satisfied with there purchase.

  Customer response

  12/28/2023

  Complaint: 20940459
  
  I am rejecting this response because: 
  
  Regards,
  
  **************************;

  McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car  they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they  make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange 

   

  Business response

  12/29/2023

  Please refer to my original comment.

  Customer response

  01/02/2024

  Complaint: 20940459
  
  I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle.  I feel I was not given a good vehicle to start 
  
  Regards,
  
  *****************************

  Business response

  01/05/2024

  The car has been repaired for you at no charge ,We will not provide a new car . Weve done everything in our power to take care of the problem. 

  Customer response

  01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

  Customer response

  01/25/2024

  Complaint: ********
  
  I am rejecting this response because:

  This is a continuation from a previous bbb case ******** I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fix

  Regards,
  
  *****************************

  Business response

  01/25/2024

  Weve done everything we know how to do to make this customer happy . Theres nothing else we can do . This is my final response , I wont be blackmailed by a customer. 

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