ComplaintsforPerformance Motors
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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Got a car through them on 2/14/23 second day i had car check engine light turned on and they refused to fix the problemBusiness response
02/27/2024
Good morning,The customer purchased the vevicle over a year ago and this is the first we have heard about the issue.They also purchased a extended warranty which they can take to any shop of their choice.Thank you.Initial Complaint
01/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a car a year ago with my boyfriend as a cosigner. Not even a month passed and the car started overheating, so we put it in the shop with our warranty. Put it in the shop over 10 times for the same issue and had many loaners because of it. This isn't the first time they've done this now that I'm looking at the reviews. This is a fraudulent company trying to sell blown up cars and get away with it. I've spoken to ****************** and even they told me to get out of the loan. It's extremely dangerous for me and the general public at this point to be driving cars like this. I've spoken to him several times about a payoff and getting a new car and he's blown me off but I have my boyfriend on a recording that states he would get us into a new car if we had the same problem and we did and he hasn't contacted since. I have had to go to court twice for expired tags after I've asked for updated tags several times. These people are crooks and the whole business should be shut down I've attached just a handful of recent reviews where they're doing the same thing to other people. I have pictures of the coolant going everywhere due to it overheating and ***** tried to say he drove it multiple times and it never overheated. Him saying he drove it was 100% a lie I have attached photos of the tire pressure after ***** allegedly "drove it". The tire pressure was in the 20s which is not normal and is consistent with the car sitting. I talked to the owner and he just apologized. An apology doesn't help me at this point 20,000$ with a 29% interest rate sitting at 490$ a month for a car that overheats and has a cracked engine head. I took the car to alpha one ***** in rockdale, ** they said it was the water pump and then replaced it and it still had an overheating problem so i brought it back and they stated that after further ispection it was a cracked engine head or blown head gasket. Even when I asked ***** if he would wanna pay 20 grand for a car that doesn't work he said no.Business response
02/27/2024
Good afternoon.I have been in contact with customer regarding this matter and the main issue was a manufacturing defect with the thermostat which we have constantly been trying to fix the issue.On top of that the vehicle has a warranty on it which we have not used and have tried to fix problems out of our pockets.the whole time we have had the customer in a loaner vehicle.Thank you.Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
September 20th of this year I financed a vehicle through Performance motors in *******, *****. The sales manager **** showed me a *********************************************************************** it. The vehicle appeared to be in great condition. A month letter as Im returning home from work. The engine started to overheat. I pulled the vehicle over and parked it. I preceded to try to call a tow truck. However I wasn't able to contact one until much later in the day. After finally having the vehicle towed to a **** dealership. I called to inform the dealer I financed the vehicle from and describe what had occurred with the vehicle. I asked them very politely if there was any mechanical malfunctions on the vehicle. I couldn't get an exact answer because the sales representative wanted to cut me off. I was told to go through ************ which the vehicle is covered under. Now I'm being told by the warranty company I'm responsible for diagnostics done on the vehicle even though their policy clearly states they will pay for the diagnostics done on the vehicle The vehicle was towed into the shop Monday afternoon sometime. I've called the shop and was told they were still waiting on a decision to be made by GWC. It's now day 5 and I'm left without a vehicle. The dealership I financed is giving me a run around on getting a loner vehicle while mine is being repaired in the shop.I currently work out of town so now I'm left with no means of transportation because Performance motors didn't disclose any information like a Carfax history or if there was any defects in the vehicle.Business response
01/03/2023
We have been in contact with the customer to have this resolved.Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a 2008 f350 back in July of 2019 by October we had learned it had a blown motor, from ************ he stated that the motor was like that for some time and not a over night issue, as well as missing all emmison equipment when we contacted the dealer they never replied I was deployed while my pregnant wife had to deal with this, once I got home I went to the dealer and they offered me out of my vehicle come to find out the vehicle a 2016 ****** Rogue has a salvage title that was never disclosed and when I confronted the dealer he said surely its wrong but its not we called Texas dmv, and carfax the info is accurate I want full reimbursement for the vehicle and a way out of this one the lending company didnt even know the title statusBusiness response
03/24/2022
We have been in contact with customer. The vehicle we sold them was not salvage title. It did have car fax total loss which we disclosed and have customer signature on the car fax report. I am sorry for any problems you are having but we did disclose everyting to you and made you aware why the vehicle was discounted due to the car fax.Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i message them for a post about a ********** pulled a hard credit report on me and my moms account to get approved for a vehicle. the man i was speaking to told me he would keep me updated and to complete applications for this car. i hadnt heard anything from them, NO updates on someone else was going to purchase the car, until i randomly got a message that it was sold AFTER they pulled a hard credit check on me and my mothers credit. im very mad at the fact that no one told me that it was in the process of being sold or even gave me the option for something else. they completely disregarded that i was the first in line and the man i spoke to told ME that i was the first & he would take care of me. i want this off my credit report AND my mothers credit report. im not happy with the service they provided. i gave them all of my personal information for them to just sell it without any updatesBusiness response
03/07/2022
Yes we did pull credit. In order to purchase a vehicle you must be able to get approved. We pulled credit and were unable to get approved. We cannot do anything about that.
Customer response
03/07/2022
Complaint: 16796828
I am rejecting this response because: I understand in order to purchase a vehicle you have to pull credit but NO ONE told me that i was denied. No one called me to tell me any information after i had my co-signer fill an application. I waited all day to be told any information on regarding the purchase i wanted to make and no one told me anything for HOURS, until someone just randomly texted me someone else bought the vehicle. I think thats wrong of yall to not give me any information or update me about the approval or denial from my credit. This is no way to treat someone whos trying to purchase a vehicle and such a waste of time. I will never recommend this place to anyone.
Regards,
***********************Business response
03/09/2022
I am sorry you feel that way. We did reach out to you and informed you your loan was denied due to credit. Sorry again.Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi my name is tasaundra I brought a 2013 ****** Corolla I pay cash for it I paid ************************************************************************************************************************************* no I used all my money on the car Im on disability they sold me a Lemon I brought the car on January 12 I only had the car for four days and its been at the shop about a month now the shop that they told me to take it to now they tell me it needs a computer chip Like I said before Im on disability I used up all my money with performer motors in ******* *****Customer response
02/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Tasaundra *****-------------------
Email received 2/22/22
Tasaundra ***** <*********************>
Yes I want to close it out because they told me they are going to fix my car
Sent from my iPhone
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.