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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Has been over a year that our company was trying to buy a construction equipment. The first company we tried to buy equipment from reffered us Ascentium Capital (AC) we did not purchased that equipment, but found another one in NY, from a company called Legacy Lift (co- scamers). AC send me a contract on my phone and made me sign electronically. I never received the money, nor the equipment. It wasn't until 13 months and $22000+ later that we realized, AC was withdrawing money FROM OUR ACCOUNT. Our accountant though we had gotten the equipment. Until I saw the bank statement myself, ind realized the transactions. We called AC several times. At first the were saying they were going to do an investigation, and if we hadn't received the equipment, they were going to reimburse us, we gave them two + months, until we realized they were not going to reimburse us. Reading their reviews we're convinced they are conspirators in the crime with the Legacy Lift. AC has more than 50% of revies with one star, and over 30 of them call AC a scamer company. Im informing you, the FBI, and the Attorney General of Texas about this scaminf company. Thank you for taking your time to read our complaint.
Business response
05/23/2024
The concern was addressed during a phone call on May 14, 2024. Regions has closed this complaint with an explanation.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
All they told us on the phone was that they sent us a contract. Even though you didn't receive the equipment we funded you for, we have included fine print in the contract to protect us from any potential scam charges we may face.
The Better Business Bureau (BBB) must take action against this company based on numerous complaints from across the US labeling them as a scam!
They owe us over $22,000. We will only agree with them once we see the money in our account. We have filed complaints with the Texas Attorney General and Massachusetts as well. And we're not stopping there. Costs would be our next stop.Where recorded conversations with their employees will win the case for us .
Our workers have to work extremely hard to manually handle materials up and down because these fraudulent individuals misappropriated the equipment budget funds.
Regards,"
Peter K. ******
Business response
06/17/2024
Regions considers this matter closed.Initial Complaint
12/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Our company was cheated into a 48 months lease by Ascentium Capital LLC, by a sales rep named Jessica ******. We told Jessica that we only does online credit card processing and there is no need for any equipment. But we were told the credit card processing equipment are free of charge. However, we never received such equipment, but since it was free and we did not care about it. When we later found out that we were charged every month, we tried to contact Jesscia and it's company but there is no contact information/no response. We had to block it with our bank later in order for the company to contact us. However, when we explained the situation, their response was threatening and not helping. They still are trying to charge our account and insist we received the equipment. We never got or used the equipment and they could not proof the last time we used it. Ascentium Capital LLC had been keep sending threatening calls and email since we blocked the transaction.Business response
01/12/2023
An email dated 1/10/23 was sent to Judy **** addressing their concern. Regions has closed this complaint with an explanation.Customer response
02/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
11/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has charged us over $2600 for a credit card processing terminal that does not work. The terminal became non functioning and upon requesting a new processor Ascentium disclosed that the terminal was deemed "end of life" and could not be replaced. We were never notified of the terminal becoming "end of life". On top of that they claim that our contract with them allows them to charge us $164 per month over the next 16 months for a terminal that does not even power on. After repeatedly contacting them for a solution they would not accept responsibility and said the merchant company was responsible, the merchant company said ascentium was responsible and I was sent on an endless loop of long phone holds and rude customer service. Their labyrinth of confusion and lack of transparency consistently raised red flags to me and at this point I consider them to be a fraudulent scam of a company. I'd advise any person or small business to avoid ascentium at all costs because they will find a way to scam you out of your money.Business response
11/18/2022
An email dated 11/11/2022 was sent to House of Records addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I never ordered anything from Ascentuim capital they have been taking money out of my account for the past 2 years without my knowledge. My son started managing my money and going through bank statements when he saw that they have been taking $84 out of my account every month for the past 2 years. I tried to contact the company and was barely able to reach them the lady on the phone was very rude and said I owe $4,000 for a credit card machine called dejavoo. I told her I never received this machine and I never ordered this machine. The lady said they had a signed contract with my signature on it. When she emailed it to me it was docusigned online and it did not have my signature on it. The dejavoo credit card machine costs $300 brand new and they are charging $84 a month for 4 years to lease it!!!. So it costs $4,032. Why would anybody agree to that. The company has a very bad reputation and if you don’t believe me look at their reviews. I have been working with a credit card company for the past 1.5 years and I bought my credit card machine from Amazon it’s called the pax s80 I have all the transactions with that company and I contacted them and they said they don’t know about ascentium capital and they are not working with them. I contacted my bank to pay stop the $84 dollars a month that Ascentium capital has been charging me and even the bank said they have heard about them and they do this type of stuff all the time. The bank did the pay stop and refunded me for 2 months of their monthly charge. Then they sent it to collection and now they are saying I have to pay over $2,000. I haven’t ordered the device and my points are the contract Is through docu sign, the device costs $300 and they are charging $4,000 so no one in there right mind would agree to those terms, and the companies reputation says it all.Business response
09/20/2022
An email dated 09/16/2022 was sent to Amer ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was cheated into a 48 month lease by Ascentium Capital LLC thru ***** ********, i signed up 2 of my restaurants, in 1 location they delivered and installed the equipment for credit card processing in the other they did not, now that the lease matured on 6/30/22 they are still charging my account! I contacted them explained the situation their response was unprofessional and threatening.Business response
09/02/2022
An email dated 09/02/2022 was sent to Julian L*****a addressing their concern. ******* has closed this complaint with monetary relief.
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Customer Complaints Summary
26 total complaints in the last 3 years.
6 complaints closed in the last 12 months.