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ComplaintsforGrace Beauty Wellness
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On January 31st, I reserved a time slot online for an Eyelash Lift and ************ for 10:15am on Friday, February 3rd with *******, from Beauty Grace and Wellness. My card was then charged a $42 deposit fee to hold my slot, that goes towards your service. (The total price wouldve accumulated to around $100+) so I was paying for half of my service up front to keep the chosen date. An hour before my appointment, a new number (*******) texts me to say she wants to reschedule to next week or sometime at the end of the month because shes experiencing allergies and a sore throat. I tell her I couldnt make the other dates she listed, because only weekends work due to my tight schedule and needing this done before my birthday (on the 7th). She then changes her story by saying she can fit me in the next day (Feb 4th) after shes back from a different job, at 5pm. At this point I didnt believe she was truly feeling sick and if so, I still couldnt feel comfortable seeing her the next day instead. I apologized for not wanting to continue with their brand due to the situation (and time crunch I was on), so I asked for my deposit back. ******* replied saying she would tell her boss. I never heard anything after that so I emailed the company and still got nothing. A review was also posted on their ****** page which gave no response either. The business has not gotten back to me in any form and its almost been a month now. Their website says they give no refunds for cancellations due to their staffs time being valuable, but I was the one who was cancelled on with no refund or any contact.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.