![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMassage Envy - Kyle Marketplace
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This business is a franchise and all calls go to different call centers. The young lady at the front desk mentioned my HSA card would be billed however they keep billing my credit card and at a normal walk in cost of $80. They force you to be in a ******************** which availability isnt available nor accommodating. Theyre booked the entire month and still force the charge on you. *** been told a manager would call me. Its been an entire month and nothing. The massage therapist I had was great but true customer service as a business and a whole - not worth the hassle - and time slots are not even available. It is a complete scam - all they care about is to charge you monthly, with or with no scheduled appointment under their so called 12 month contract. Other reviews of the business reflect the same encounters. End this membership and stop charging without my consent.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.