ComplaintsforLa Palma Rv Sales
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Complaint Details
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Initial Complaint
03/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased an RV with Lapalma RV sales in ** ***** ****** We talked to the sales lady and asked if the RV was fully operational and she said everything was working. We thought about it and then we came back and we told her that we would take it if it was checked to make sure that everything was operational. We came back and I asked her again and she stated that everything was working. We purchased the RV fifth wheel a ******* **** for $10,500 dollars . We had someone pull it for us from ** ***** ** ***** ***** which is a little bit over 300 miles I guess and we paid them $700 for the hauling. We connected everything to make it livable and we found out that the water heater is all rusted and does not work, the water connection to the trailer is all rusted and would not work and the toilet was all messed up and leaks water when used .It will cost me approximately $1500 just for the parts and about $400 for labor to get this fixed fix to a livable space. I made contact with the owner of the La Palma RV sales and told him about the issues to which he responded let me look into it and I’ll call you back Monday morning early. It has been already over a week almost a week and he has not responded to the call. I have called him twice and I have sent him messages and he refuses to acknowledge and respond. I also made contact via text with the sales lady and she has also failed to respond. I am asking for assistance in getting this place to fix the RV like it should be as a working recreational vehicle should. They lied about with the RV being in a complete operational mode for someone to live in it. Their sales document states no refund or returns but that’s applies only to something that’s working and nothing under the deceit of being operational and able to be used normally. The owner Gerardo G***** should be Admonished and placed on the list for companies or places that are deceitful in their sales operational modes. This is unlawful.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.