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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I moved out 9/16/2023. A month earlier then agreed upon with ***************************** whom seem to forget an entire phone call and text conversation regarding a month to arrangement. Even after proof that this conversation took place I was still told I only had 30days as a grace ****** to move out. Once I moved out I then received an itemized deduction list that stated I would not receive my security deposit because of clean up fees, partial paint and carpet cleaning fees . I contacted ***************************** and the company multiple times sent multiple emails and left multiple voicemails. I asked that pictures be sent of what clean up had to be paid for as it is their job to document and justify this had to be removed from my deposit amount. And the partial paint I also asked for pictures as I was a tenant for three years your expected to repaint, why am I being charged? And lastly the carpet cleaning, I submitted my receipt from the day of move out where the carpet was cleaned that day.Never have I received a response from my multiple emails that included the receipts or text messages or voicemails.Business response
04/19/2024
Dear ****,
Thank you for your feedback, and we sincerely apologize for the issues you've experienced. We take your concerns seriously and regret any inconvenience caused.
Please be assured, our security deposit process strictly follows legal guidelines, utilizing both pre-move-in and post-move-out photos, alongside the Inventory and Condition form you completed. We strive for transparency and fairness, ensuring no charges for pre-existing conditions.
We value your service and would like to resolve these matters to your satisfaction. Please contact us directly at **************, as we'll be happy to provide any supporting documentation.Customer response
04/19/2024
I am rejecting this response because: I have provided a valid receipt, what more is there to discuss. Provide my funds to my forwarding address. Thank youBusiness response
05/01/2024
To Whom It May **************** am providing additional information as requested by the previous resident.
Please find below a link to photos documenting the repair work in question.
*******************************************
Please contact me with any questions.
***********************
Initial Complaint
07/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am a landlord with Leap Property Management Company for five years. Recently I have a property (700 *****************, *****, ** 75002)to end of the Property Management as of 5/15/2023 with the letter. My account in Leap ********************** Company has a balance of $250. Also, I also have a compensation charge ($600) from the previous tenant due to ruin the bath-tub. The charge is confirmed from ******************************* as of 6/28/2023 on text message. I called the accounting department (Leap Property Management Company) for a few times regarding the fund (total $850) to refund to me. No body was response to me. Therefore, I have to file the complaint to BBB. Thanks.Customer response
07/15/2023
Please close this case. I received the money from Leap Property as of 7/12/2023. Thanks.Initial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our property management company ignores our requests for things that need to be fixed, some that are safety issues, like the wind blowing our fence and back gate completely over and exposing our yard to anyone to come in, and to our neighbors dogs who are not friendly , which I can't let our daughter outside to play because she would be in danger. It took them months to fix it properly. They bandaid fix things, if at all. We are tired of the price increases they say are for property maintenance, etc, but nothing is ever fixed. Our ceiling is cracked because our a/c unit in the attic leaked down through it. It cost us thousands of dollars in new furniture, that was years ago, and they still say they have "people coming to check it out" - I don't know if this is something that can be helped , but I do feel it's something that your company should at least be aware of. It's so discouraging, and with everything going on in the world right now, we have had enough. We work VERY hard and don't feel that being bullied by a company is something we should have to deal with. Not worrying about our 4 year old playing outside hoping a fence doesn't come down and she gets mauled by a dog.Business response
04/19/2024
Dear ******,
Thank you for your feedback. We apologize for any inconvenience caused by maintenance delays. We currently have no open work orders for your unit. Please submit a work order for any unresolved issues, and we will address them as a priority.
Thank you for your patience and understanding.
Sincerely,***********************
Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This has been the worst experience I have ever had. Upon move in the house was filthy, back door would not seal, carpet full of dog hair, patchy paint, and broken sprinklers. We communicated all of this to no avail. We've since moved and had over $1000+ fraudulent charges taken from our deposit. Shower head sprays outside shower?(it's an enclosed shower)Business response
04/19/2024
Dear *****,
Thank you for your feedback, and we sincerely apologize for the issues you've experienced. We take your concerns seriously and regret any inconvenience caused.
Please be assured, our security deposit process strictly follows legal guidelines, utilizing both pre-move-in and post-move-out photos, alongside the Inventory and Condition form you completed. We strive for transparency and fairness, ensuring no charges for pre-existing conditions.
We value your service and would like to resolve these matters to your satisfaction. Please contact us directly as we're happy to provide any supporting documentation to support the charges.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.