Business Profile

Credit Union

TDECU

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TDECU's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

26 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an old checking account under my profile with balances on them. I unfortunately dealt with a lot financially which caused me to have to file for Chapter 7 bankruptcy. I just need the $1,392.17 balance on my old checking account to be put a $0 balance since they are both included in my chapter 7 bankruptcy.. my attorney info is.****** ******,****** Law, PLLC ****************************************************** My Chapter 7 Bankruptcy case number is 25-30606 Thanks
Business Response
Date: 03/10/2025
We will reach out to the individual listed as the complaint is regarding a personal business matter.

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

the bank has all the info they need to close that checking account. I gave them the attorney info & bankruptcy info. The checking account with ********************** is included in my bankruptcy and needs to be reported as such.

Regards,

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

the bank has all the info they need to close that checking account. I gave them the attorney info & bankruptcy info. The checking account with ********************** is included in my bankruptcy and needs to be reported as such.

Regards,

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

the bank has all the info they need to close that checking account. I gave them the attorney info & bankruptcy info. The checking account with ********************** is included in my bankruptcy and needs to be reported as such.

Regards,

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

the bank has all the info they need to close that checking account. I gave them the attorney info & bankruptcy info. The checking account with ********************** is included in my bankruptcy and needs to be reported as such.

Regards,
Initial Complaint
Date:11/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved and wanted to close checking and savings accounts at old address. I complied with multiple verifications of my ownership both, over the phone then through their secure messaging. The communication started calling me names not my own. The bank wants to charge me $3.00 to send me the remaining $2.00. I said yes to this price and now they want me to send my driver's license I do not have the skill to send it to them over the computer. Can you get them to close my checking and savings accounts?Sincerely,*** **** ****** ****************** ************
Business Response
Date: 11/18/2024
We will respond directly to the individual filing this review since information is available for public viewing.
Initial Complaint
Date:11/07/2024
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 4th, TDECU took $700 from my external account without authorization, despite my cancellation of the *** payment on September 28th. I called TDECU, and they promised to return the money within ***** hours. However, on October 16th, TDECU withdrew another $693.04. After two weeks, multiple calls totaling over 5 hours, and a dispute with my external bank, I finally received the money backtwice. I informed both banks of the duplicate credit, and we rejected one wire to balance the accounts.Then, ********************** attempted two more unauthorized $700 withdrawals on October 21st and 22nd, leading to *** fees. I took a day off to visit a branch, but no resolution was reached. The assistant manager, Mr. ****** initially followed up, but later stopped responding.Meanwhile, I received emails from TDECU demanding I resolve my negative balance. I was then informed by ******* ****** from TDECU that, due to the dispute with ****, they had tried to send $700 to **** by withdrawing it from my TDECU account, but they have no proof of this transaction. ****** claimed TDECU sent me $2,100, though they couldnt provide documentation. They relied on a screenshot from my **** account showing a temporary *** credit that **** provided as part of the dispute ************* reality, TDECU took $700 on October 4th, failed to return it initially, and withdrew an additional $693.04 on October 16th. After filing a dispute with ****, TDECU credited me $700 twice. **** confirmed TDECU has not returned any funds related to the dispute and advised against further transactions with TDECU. Im now considering legal action due to TDECUs mishandling of funds and continued unauthorized withdrawal attempts.
Business Response
Date: 11/18/2024
We will respond directly to the individual filing the review since information is available for public viewing.
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]
The only communication they provided is that I owe them nearly $700 and my account is overdrawn.
TDECU has provided absolutely no resolution. They continue to state that they sent **** an additional $700 which they withdrew from my savings account without authorization from me. Several discussions have occurred since I filed this complaint including recorded conversations and three way calls with **** which its confirmed that only two deposits of $700 was received to my **** account, and I rejected one wire transfer in the amount of $700 ultimately sending $700 back to TDECU. This would zero out the issue. Instead TDECU fraudulently attempted to, again, withdraw $700 that did not exist, from my savings account, and continues to falsely claim they sent the $700 to ****. TDECU has been asked on several occasions to provide proof/verification that they sent the third transfer of $700 and they cannot produce this. I told TDECU that I wanted to talk to the fraud department because somebody fraudulently withdrew $700 from my savings account and was told that I could not file a fraud claim because I authorized the withdraw I continuously told the TDECU *** that I did not authorize it, and that TDECU was engaging in fraudulent acts and I wanted to file a fraud claim. TDECU continues to engage in fraudulent activity and refuses to address the issue

Regards,

******** ******
Initial Complaint
Date:08/25/2024
Type:Customer Service Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TDECU is a credit union a place you can fix or make your credit even better but I have gotten my credit worst banking with them On the day I open my account they asked for a security question Which was my moms maiden name. I gave them my moms name now, when I was trying to make a first payment on the app, it doesnt allow you to transfer money into your bank account. I called trying to fix this problem but they asked for a number of questions like my Social Security my first name and my account number and they asked for my mother name, but they said it was wrong, so I can access my account through the phone. I cant fix no problems through the phone because of that security question which I have tried fixing. They told me that I need to go to a branch to fix the issue when I went to a branch they gave me a phone number to call to change the security question, but when I Call they tell me the same thing you need to go to a branch to fix the issue. I went to another branch a different one they told me they cannot help me out So I let my account close I couldnt make no payments by transferring money to my account. I have a personal loan and a small credit card which I pay every month not through the phone because of that security question and I cannot pay through the app because I cannot transfer money into my account. The only way to pay I have to go to their website and click on services and pay through there they asked for a number of questions like your account number, last four digits of your social and your date of birth after that you can make a payment thats how Ive been Paying my debt for the past two years One month in particular, I made a simple payment but through the bank it did not went through even though I had money in my ***** account I didnt get notified. I didnt get mail next month and I paid my account like normal when I check my credit it dropped 100 points at the time I was trying to buy a house but God denied because of the situation!
Initial Complaint
Date:06/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tdecu.... Run is the advice I will give any one... they're horrible. My experience had been bad with this credit union from the beginning but trust me it just got worse. On 6/11/2024 I apply for a personal loan trying to build my loan credibility with a 715 credit score I was denied in less than 5 minutes. FINALLY GET THE ADVERSE ACTION NOTICE TO FIND OUT I WAS DENIED FOR POOR CREDIT PERFORMANCE WITH THEM. but I never have done any credit dealings with them after multiple phone calls I find out my wife had a closed account with a standing balance and they have me linked to her account without my knowledge. When it comes out there at fault they don't even apologize. Then I try to close the account and pay her charge off to clear myself of the mess they created ant they over draft the account I was closing. This credit union is horrible, now they're saying call back tomorrow so the money clears after attempting to close all accounts with them Good advice stay away from this place
Business Response
Date: 06/27/2024
TDECU records reflect that Mr. ******** provided his government issued ID when he applied for membership as a joint owner on the account in question. The account in question has been charged-off as of May 30, 2024. The charged-off account was the deciding factor in the loan denial. We can assure Mr. ******** that TDECU did not make any reports to the credit bureau regarding his loan denial. The denial was an internal decision made based on his joint account not being in good standing at TDECU.

Additionally, TDECU records reflect that Mr. ******** made payments toward the charged-off account after receiving notice of the loan denial and on the same day he submitted the complaint to BBB. TDECU is always willing to work with its members to provide them with financial opportunities but please keep in mind that there are stipulated procedural guidelines and regulations that TDECU must follow.

If Mr. ******** wishes to receive more detailed information such as proof of membership and account status, please contact TDECU directly at ************
Initial Complaint
Date:05/08/2024
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I finished paying my auto loan through TDECU. They were suppose to release and mail my title. However, I never received my title and now they wont send me another. I reached out twice and yet they wont help. The first time I called they said they would reach out and no one ever did I had to call again. Now in order for me to get my title I have go to the **** Its a huge inconvenience because I work Monday through Saturday.
Business Response
Date: 05/22/2024
TDECU communicated to the member that due to the lien being removed, we no longer have a legal capacity to request a duplicate title copy; However, we were able to provide the complainant with a resolve. We mailed the ***** form to the member to allow him to request his title from the *** by mail.
Regards,
TDECU Compliance.
Customer Answer
Date: 05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[I do not accept TDECUs response to my complaint. Attached is a screenshot of messages with one of their employees giving an option for my title. I wanted in writing and thats why they decided not to. As well, I have not received anything in the mail. They want me to go and pay for my title when its their responsibility.]

Regards,

Business Response
Date: 06/04/2024
Due to the lien being released in February of 2024, TDECU no longer has capacity to request a duplicate title ******* a courtesy, TDECU mailed the ***** Title Form to Mr. ********* on Thursday,May 16, 2024.
On June 3, 2024, TDECU sent another ***** Title Form via certified mail to Mr. ********** Moreover, on June 3, 2024, the loans department notified Mr. ********* of the certified mail tracking number.
The ***** Title Form has specific instructions on how to fill out the form and contains the mailing address to the ***** office. For any additional questions, please contact a TDECU representative at *************
Customer Answer
Date: 06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[I do not accept the business response. When I was paying them the auto loan and the interest, that was ok. Now that I have an issue its my responsibility. And its up to me to have to pay and send the request, when it should be TDECU who is responsible. And even though its not a lot of money, it is an inconvenience for me.]

Regards,

Business Response
Date: 06/20/2024
Mr. ********** title was an Electronic title held by the TxDMV in the state motor vehicle database. Once the loan was paid in full, on 1-25-2024, TDECU submitted the electronic request, to the state of Texas **************************** (TxDMV), as required by law, to have our lien released. The state processed our request, on 2-9-2024; then TxDMV proceeded to convert Mr. ********** title to a paper title (free and clear of the previous lien) and mailed the paper title to the address that Mr. ********* had on file with the state. Once our lien was released, we no longer have any authority over the title and have no legal right to request a duplicate from TxDMV.

Since Mr. ********* stated that he never received the original copy sent out from the state; in efforts to assist Mr. ********* in applying for a duplicate copy, and as a courtesy, TDECU provided him with a paper copy of the TxDMV form VTR -34 (Application for Certified Copy of Title).

We empathize that this is an inconvenience for Mr. ********** Our responsibility regarding his title was to release the lien with the state of Texas which was done on 2-9-2024. Mr. ********** not receiving the actual title would need to be taken up with the TxDMV or ********************* as TDECU has never had possession of his title to send it to him.
Additionally, Mr. ********* purchased his auto through one of our Indirect dealer partners, who processed his title work with the local tax office and had our lien placed on the auto at that time. At no time has TDECU held possession of Mr. ********** title other than to be listed as the 1st Lienholder of record with the TxDMV. That lien has been since removed in February, allowing Mr. ********* as the title owner to request a duplicate title copy from the state.
Customer Answer
Date: 06/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[I reject this your response, you have not done anything to help in any way. Mr. ***** ******** gave me an alternative and I wanted in writing and you guys turned it down. I firmly believe you can do more to make this right, however, you guys are opting out. See screenshot of conversation with ***** ******** from your TDECU. Also where is the ***** letter you claimed you sent via certified mail? I still have yet to receive anything. Ultimately, this your responsibility to provide my title after the loan has been paid off.]

Regards,
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TDECU is refusing to process my refund for two transactions totaling $ ******* for merchandise I never received and made every effort to resolve directly with the company in question. Its is inconceivable that TDECU would make wait over two months to get my money back from a transaction where I never received what was paid for. On April 9th I went in person to Exclusive Furniture to have them process a refund for a purchase made two days prior. During the purchase i was promised that the furniture items i wanted to purchase were in stock, The next day Exclusive Furniture called to say that what I had already paid for (a king size bedroom set and a living room sectional) the night before was not in stock and they asked me to accept a completely different style and size as replacement. I told them I wanted what I ordered and nothing else. They asked for a couple of hours to resolve the problem. When I did finally hear from them I told them I would be in for a full refund because they lied to me and overall poor customer service. Upon arrival they refused to process my refund. I left the store and went to home to file and submit dispute for the full amount charged to my TDECU card. After this experience I found out that this company is known for its unfair and deceptive practices. TDECU needs to process my refund immediately.
Business Response
Date: 04/29/2024
A letter was sent to Ms. ******** on 04/12/24 regarding processing timelines of non-fraud disputes. Authorized non-fraud disputes can take up to 60 days as **** works with both TDECU and the merchant involved. If Ms. ******** wishes to receive a duplicate of the letter previously sent, please contact TDECU directly at **************.
Customer Answer
Date: 05/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,
This whole thing could be resolved with a phone call from TDECU to Exclusive Furniture to confirm that the merchandise that I paid $5032.68 was never delivered to my home. The total amount spent during this transaction was ********. I used *********** to pay the $10,000.00 of the balance. I gave them the same set of facts and filed the same kind of dispute and my money was returned to me within 48 hours. There is no legal reason for TDECU to hold my money. The merchant refused to refund my money for furniture never delivered and now TDECU is refusing to refund my money for merchandise never received. We live in internet/telephone/social media connected world. Nothing takes 60 days to investigate. Here's the contact information for Exclusive Furniture ************* where the transactions took place; The sales person name is ****. TDECU needs tp pickup the phone, confirm that the merchandise paid was not received by the customer and then refund my $5032.00 immediately. If TDECU is unwilling make a simple phone call to expedite the investigation process then TDECU need to offer a temporary credit until their investigation is complete.
***********************
******************
************;
***********************************************

Business Response
Date: 05/07/2024
TDECU provided correspondence dated April 12, 2024, regarding the **** processing times of non-fraud disputes, which can take up to 60 days because **** is required to work with TDECU and the merchant involved. On May 1, 2024, TDECU sent correspondence to Ms. ********* noting Visas request for additional details by May 10, 2024, to proceed with the dispute. TDECU has not yet received a response from Ms. ********* On May ******, TDECU sent a follow-up email to Ms. ******** regarding the May 10, 2024,deadline. Ms. ******** can contact TDECU at ************ for further assistance.
Customer Answer
Date: 05/27/2024
Better Business Bureau:

[Provide details of why you are not satisfied with this resolution.]

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. On May 6th I responded to an email from TDECU sent by **** ******* forwarding her the requested documentation. On May 7th Miss ******* responded to me thanking me for sending the documents she requested (see attached). This is the third time I have provided information and documentation requested by TDECU and the credit union refuses to complete thier investigation and refund my account the disputed amount of $5032.00. TDECU's handling of this dispute has been completely unacceptable and very unprofessional.
---------- Forwarded message ---------
From: Lupe Rosalez <*************************************************************>
Date: Tue, May 7, 2024 at 4:48?PM
Subject: RE: [EXTERNAL] TDECU Debit Non Fraud Dispute between TDECU and ******** ******** is Signed and Filed!
To: ******** ******** <***************************>
CC: ******* ****** <************************************************************>

Good Afternoon,

Thank you for providing the requested information. It has been uploaded to your case and is pending to be reviewed by ****. I will reach out if they request additional information.

Thank you, and have a good evening.

**** *******
Senior Dispute Analyst | Security & Financial Crimes

TDECU Your Credit Union
1001 FM 2004 | ******************************************* 77566
Direct: **************| Office: ************************
Email: *************************************************************
**************************

From: ******** ******** <***************************>
Sent: Monday, May 6, 2024 8:41 PM
To: **** ******* <*************************************************************>
Subject: Re: [EXTERNAL] TDECU Debit Non Fraud Dispute between TDECU and ******** ******** is Signed and Filed!

Mrs. *******,
Please see the attached sales invoices along with credit card transaction receipts. Also find BBB report detailing Exclusive Furniture's "F Rating" for deceptive business practices which confirms my entire purchase experience with this company. Suffice it to say that I paid for furniture that was not in stock when I paid for it and to date have never received.

On Mon, May 6, 2024 at 11:38?AM **** ******* <*************************************************************> wrote:
Good Morning ********,

I hope this email finds you well. I am writing to follow up with the communication sent to you on 5/1/24, regarding your dispute claims. **** has requested additional information to proceed with the resolution process. Can you please provide a response with the specific details of the furniture that was ordered and not received? Please provide the requested information no later than 5/10/24.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you,

**** *******
Senior Dispute Analyst | Security & Financial Crimes

TDECU Your Credit Union
1001 FM 2004 | ******************************************* 77566
Direct: **************| Office: ************************
Email: *************************************************************
**************************

Regards,
******** ********

Business Response
Date: 06/04/2024
On May 6th, the member submitted the requested supporting documents and TDECU confirmed receipt on May 7th. TDECU has conducted its part of the investigation and has submitted the requested documents to ***** On May 13, 2024, **** delivered the dispute to the merchant and is still awaiting the merchants response with a pending status. Currently, TDECU is awaiting a decision from ***** Please note that non-fraud disputes can take up to 60 days as **** works with both TDECU and the merchant involved. For any future updates, please contact TDECU directly at **************.
Initial Complaint
Date:02/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I only get paid 2 times a month so when I get paid o spend money on bills and groceries. Their fraud protection blocks my card after hours when no one is available to talk to and my hard earned money I being held hostage by a robot who call me the following day. I could not pay for my family's food at a restaurant, luckily there are still good people in the world who helped with the bill. This was very embarrassing and degrading to my family
Business Response
Date: 03/18/2024
Mr. *********,
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
Your feedback is extremely valuable to us, and we want to assure you that we take all complaints seriously. Our records indicate that a member of our team reached out to you to address your complaint and left your with her direct contact information should any other issues arise.

Please note, due to privacy concerns, we are not able to provide account information on this thread. If you need any additional assistance please utilize the direct contact information provided or you may also call into ************, visit a branch location, or write to 1001 FM 2004,***********************
Initial Complaint
Date:02/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Checks given to me from a Savings account I did not use.Check for Mortgage returned-Insufficient funds- 2 fees form mortgage $55 x 2 & $32 x 2 from union- Checks from *************** returned no notices ever given to me.Checks returned 2/23/23 Unknown from who $ 32 fee so far = who ever the check was for Spark light- insufficient funds fee of $35 Centerpoint- insufficient funds fee- $35 Union gave me a credit for their errors of $100 which is not coving the fees I am charged. I now have extra fees of $70 that I am responsible for since these providers have experienced multiple returned checks. This Union should be closed. I need a letter to provide my providers for bills as proof of their misconduct. I cant close account until all these issues are fixed.
Business Response
Date: 03/01/2024
Ms. *******,
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.

Your feedback is extremely valuable to us, and we want to assure you that we take all complaints seriously. Based on our records, a team member has reached out to you regarding your experience.
Customer Answer
Date: 03/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Its best for me to just run from this union. It is the worse bank I have ever had. I am closing account.
Initial Complaint
Date:01/17/2024
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I see that no complaints have been processed for this business on the ************************** since June of 2023 and I know there are multiple unethical behaviors surrounding this business and now they're going unreported as well.I discovered this business lied on multiple occasions, through multiple staff members and locations, directly to myself, my family and our lawyer, causing unfathomable distress, cost and chaos. It is all documented with records, dates and admissions by staff employees when finally forced to face the unethical behavior of this business in relation to people's money.They 100% cannot be trusted any longer.
Business Response
Date: 01/19/2024
Hello, TDECU will respond to the complainant directly since the information on this page is not private.

TDECU Compliance

Customer Answer
Date: 01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

The issues my family have faced with the TDECU bank over the last three years are unresolvable and irrevocably heinous. This is a report to WARN OTHERS, not a request for a resolution. There is no resolution for this organization. I have taken my business elsewhere.
Why is the BBB not posting the complaints about this obviously corrupt business for the last 7 months?

Regards,
EP

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