![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDon Davis Dealership, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Tuesday Sept 6 I dropped my truck off at Don Davis due to a check engine light being on on my 2016 ram 2500. The following day Wednesday Sept 7 Nick, a member of the maintenance department called me. He listed a few things that needed taking care of including the crankcase filter needed replacing. I Ok’d the other work but asked specifically if the crankcase filter was the filter that sat on top of the engine under a plastic cover because if so I would change it myself to save the money. He replied that no this filter was down in the engine and you had to remove the valve covers and a wiring harness to get to it. So I not know what filter he meant ok’d him to do that as well. He told me that the work would be done Friday and they would get it back to me. An hour or so later I realized that the information he had given me was untrue and the filter was the one I thought it was so I called back up there to tell them not to do it. I was told Nick was at lunch and I would need to call back in 30 mins. When I called back I was told he had returned but was meeting with the manager and was put on hold. I waited another 30 mins before anyone picked up and I told the lady that I didn’t want them to change the filter so she put me on hold again. After another 15 mins Nick picks up and asks what I want. I explained that I did not want them to change the filter to which he replied that they had already began work and he would have to see what was done. After a few mins he came back and said that the filter was already changed so there was nothing to be done. I told him that I was not happy that I was lied to and that because of that they expect me to pay $363 for a filter I could have done myself for $140. He told me that I should have paid better attention and that there was nothing left to do. When I went to get my truck I spoke to the manager and explained the situation. He refused to refund me the labor cost on the filter when I asked. I had to pay $1926.76 in total.Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
You were told by them (the dealership)that this car was checked out by mechanic and it was mechanically sound. But it’s obvious that it was not because your mechanics after they checked it out said that they were deceitful and that the codes were cleared and they knew The car had major issues. They did not act in good faith because they told you the car did not have any issues when they knew it did. Date of sale July 23, 2022
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.