ComplaintsforImage Docks Construction
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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Image Docks was contracted to build a dock for $28,230.00 in May of 2022. A deposit of $10,000.00 was paid to them on 5/17/22. They performed a small portion of the work in July of 2022 and another $4,115.00 was paid to them for this work. They have not returned to do any more work after 9 months of asking them when they are planning to finish. They have refused to return the deposit. I know of at least 5 other people they have done this exact same thing to at lakes around North *****.Initial Complaint
11/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called Image Docks to get a quote to have work done on our boat dock. The owner of Image Docks, returned my call and we set up an appointment. On July 25, 2022 the owner provided an estimate for $4800.00 to complete the work. I agreed to the price and scheduled the work. On August 15, 2022 I sent a text to the phone number provided asking when the work would start. The text was answered by the owners wife, she said she would check when the materials would be in but I needed to pay the first "draw" so they could pay for the material. I asked her "once the 50% is paid how long before its installed?". She says in 4 weeks. I paid the 50% ($2400) the next day she acknowledges the check is received and sends me an updated invoice showing 50% paid. 4 weeks later (Sept. 14th) I text again asking when will the work start. She responds and says she's asking the owner as they have had weather delays. Sept 26th I check again with no response. On Sept 27th I send an email demanding a install date or my money back. Someone responds by email saying the material is in and they will get a date to install. Sept. 29th I request the install date again and someone responds by email with an install date of Oct 10 or 11. On Oct 7th I receive another email claiming more delays and they offer to return the deposit. I agree they should return the money and I provide the return address for their records. Oct. 10th I ask for a confirmation that the check has been mailed. No response. Oct. 13th I inform them I have not received the refund. No response. Oct. 14 I demand the money be returned. No response. Oct. 17th I get a response that states they are sure the check was sent the previous week. Oct. 19th they claim they have the check ready but now waiting on a refund from the materials they bought for my project. Oct 25, Still no refund. More excuses after excuses. Its Nov. 16, no refund and now the owner says he's broke and doesn't have the money to return and doesn't respond. Please help.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.