ComplaintsforFisico Inc

• Initial Complaint

  06/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  SEE THE ***** BELOW I AM RECEIVING FROM THIS COMPANY FISICO. I HAVE NO IDEA WHO THESE PEOPLE ARE NOR HAVE I EVER DONE AN OUNCE OF BUSINESS WITH THEM. THEY ARE HARASSING ME WITH VULGAR *****S AND I HAVE NO WAY TO STOP THEM. THE UNSUBSCRIBE BUTTON DOES NOT WORK. THERE IS AN ADDRESS APPEARING AT THE BOTTOM OF THESE *****S WHICH I HAVE INCLUDED TELLING CONSUMERS THEY HAVE TO WRITE TO THIS ADDRESS TO STOP THE *****S. WHY?! WHY DO I HAVE TO SPEND MONEY ON A STAMP TO STOP DISGUSTING *****S FROM THIS COMPANY. I AM INCLUDING THE ORIGINATING ***** ADDRESS AS WELL WHICH APPEARS BOGUS. NOW, IF THESE FISICO PEOPLE ARE PAYING A MARKETING COMPANY TO HOUND ME WITH THEIR *****S THEN THEY NEED TO CONTACT THESE PEOPLE AND TELL THEM TO REMOVE MY ***** ADDRESS. THESE PEOPLE ARE SCAMMING SENIOR CITIZENS WITH THEIR HORRIBLE *****S AND THEY NEED TO BE STOPPED.what eggs do to your brain PM precious memories <*********************************>2:28 AM To ******************** Fisico Inc.**********************************************************

  

  Business response

  06/17/2024

  Hello,

  Thank you for reaching out. We apologize sincerely for the inconvenience caused by the emails you've been receiving from Fisico Inc. We take such matters seriously and want to resolve this issue promptly for you.
  
  Firstly, we assure you that Fisico Inc. does not condone or engage in any form of harassment, and it is certainly not our intention to cause distress. I understand your frustration at receiving these emails despite not having any prior relationship with our company. Please know that we are investigating this matter urgently to determine why you are receiving these emails and to put an immediate stop to them.
  
  Regarding the unsubscribe option not working and the requirement to send a physical letter, we apologize for any confusion or inconvenience caused by this. We are looking into why the unsubscribe function is not functioning properly and will rectify this issue immediately.
  
  Please be assured that we are actively addressing this situation with our marketing partners and ensuring that your email address is removed from any mailing lists associated with Fisico Inc. If you have any additional information or specific email examples you can forward to us, it would greatly assist our investigation.
  
  Once again, we apologize for the distress this has caused you. Rest assured, we are committed to resolving this matter promptly and ensuring that you no longer receive any unwanted communications from our company.
  
  Thank you for bringing this to our attention, and please let us know if there's anything else we can do to assist you further.

• Initial Complaint

  12/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Paid for pills never receive call them the charge my card and said they where back order should haven in a few days been over a month scam

  

  Business response

  01/17/2023

  We would like to address the concern. Please note that we received a chargeback from the customer before we could even ship the order afterwards the customer reached out to us about the status of the order and we replied to her that we had to cancel the shipment due to the filed dispute. When the result of the case was released, we have refunded her accordingly.

  We hope this response would suffice. Thank you and have a wonderful day!

  Best,
  *******

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I mailed it back after 30 days of taking the medicine with no relieve. Mailed it back to Fisico Inc on September 6, 2022. Called no answer and no call bakc

  

  Business response

  10/05/2022

  Hi **,
  
  Thank you for interest in our products and trying them for a month.  We understand that some customers might not be 100% satisfied and this is why we offer our unconditional money back guarantee which in your case was for a period of 9 months from the purchase date. Your full refund was already issued on 9/26. We have not received the return package in the mail yet. There are severe delays with the postal services so thank you for providing a tracking number for your return. This always helps speed things up.

  
  We apologize for not being able to answer the phone after hours and on the weekend and I am glad I was able to talk to you directly last week. Please do not hesitate to reach back if we can by any further assistance.
  
  

  Customer response

  10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  01/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  fisico is the company that puts arthrozene ads on my computer. one of their ads causes the message 'HOW DO YOU SIT ON THE TOILET' to appear prominently on my screen. i do not want to see that and i do not want others to see that when they are near my work station. also i think i am not the only person who feels this way

  

  Business response

  02/14/2022

  Hi *******,

   

  Thank you for reaching out. I apologize for the confusion, but we do not have an ad that contains or causes any message like that to appear to anyone's screen or computer. Our videos would only show you information and research about our products and would not cause any postings or messages to  pop up on your screen. I hope I was able to clarify. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩