ComplaintsforThe Last Inventory

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - 11th of August 2022 - Paid $34,420.28 Through PayPal - Transaction ID XXXXXXXXXTXXXXXXC - For Engineered Wood-flooring - The seller failed to supply/ deliver the goods and we mutually agreed to cancel the transaction on the 2nd of September 2022. - The seller then promptly processed a refund through PayPal. - After waiting two weeks for the funds to be returned to me, I received an email from Paypal, to my surprize, that the refund had failed to come through. - I immediately contacted the seller for an explanation, however, no response was received. - I opened a case, through PayPal, that continues to remain pending as of today. - I am awaiting to receive these funds in order to move-on with my project.

  

  Business response

  12/08/2022

  Business Response /* (1000, 5, 2022/10/06) */ We do not dispute the customer's claim that he never received his material. We ship material all over the country every day but we have had issue after issue trying to fulfill this order. The delays were unacceptable and ultimately we did mutually decide to cancel the order and issue a refund. We have issued the refund through Paypal and continue to wait for this process to complete. We are very sorry for all of the trouble with this order and are working to resolve the refund as quickly as possible. The customer will be fully refunded.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Called to return a product and was told to call back and speak to 'Skylar'. Called back and told him the problem, to which he replied 'Oh has anyone gone over the store policy with you, no refunds no exchanges' and I replied 'no'. He then told me he would get back to me once he talked with the owner, and when he talked to whoever told me about refunds. He called back saying the owner declined to give me back a refund, and that he didn't find whoever told me about refunds. (The person I talked to said his name is Skylar and gave me his direct line). Skylar was the original person I had talked to about the purchase, and he failed to mention this policy at the time. I told him it doesn't state it on the invoices I have, and he told me there was nothing he could do about it.

  

  Business response

  10/11/2022

  Business Response /* (1000, 5, 2022/08/03) */ Contact Name and Title: Ryan ****** - Owner Contact Phone: XXX-XXX-XXXX Contact Email: **********@thelastinventory.com Hello sir, I am very sorry that this purchase has not worked out as planned. It is always our hope and desire to fulfill every order in a way that makes our customers happy. We strive to provide high quality customer service and I believe that if you look at our other reviews you will see that is normally the case. Unfortunately we have not accomplished this in your case and for that I am sorry. As it pertains to your specific case our company policy is that we do not accept refunds. Because of the nature of our business we have had to adopt this policy because not all of our products are running line or stocked products. I understand that you feel you should have been made aware of this policy but it is on all of our invoices and receipts. There is also a box that has to be checked during our checkout process online that indicates you are aware of our terms and conditions. Our terms and conditions clearly lay out our policy and you would have had to check that box in order to proceed with your order so I know that you did. There are times in which we will accept product back in return for a refund but it does have to be within 30 days which again is in our terms and conditions. You made your initial purchase on June 2nd and requested this refund on July 21st which is past our 30 day window. Having said all of that I still want you to be satisfied with the resolution of this matter so if you would like to contact me directly please feel free to do so. I have attached my personal information on this case. Consumer Response /* (3000, 8, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to know where did I check the box? I didn't and must've been sent the wrong invoice because mine DID NOT have a check box. I told Skylar that the invoices say nothing about a no refund policy, wasn't told about one from Skylar, and told that you, the owner, makes certain exceptions. I did not check a box, I wasn't made aware of your policy, I would like a refund. The cabinet is still in the plastic. And you can refer to sent attachments for proof. -*********** Business Response /* (4000, 10, 2022/08/15) */ Hello, In my previous response I attached a picture of the box everyone has to check in order to move forward in the ordering process. It is there at checkout every time. I do understand that you feel you were not made aware of our policy and I do apologize about that. We try to have it posted everywhere we can so that our customers are aware. As I said before there are times when we will make exceptions but that needs to be within 30 days. I would like to come to some resolution with you and not continue going back and forth through this medium. I will be reaching out to you directly to see what we can come up with. Consumer Response /* (4200, 12, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please note, today's date 8/22/2022. The business has not called or emailed me to render an offer. The business is not going to or is interested in offering a solution to this issue. If the BBB can render any assistance it would be appreciated, if not I will pursue the next step in resolving this issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩