Complaintsfor24 Hour Wrecker Service, Inc.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My step mother had my car towed. The address matches my driver's license. Signed paperwork on July 6th for $354.70, a copy was not provided when requested. Debit charge was an extra 10 dollars. When I called on the 5th a quote of $223 was given for the 6th. Today, July 13th 2022 I paid $360 cash, it's not on the receipt. My address is wrong. This time they charged 3 percent for debit card use.

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/07/27) */ Thank you for contacting us regarding a concern on July 13, 2022. My name is ****** **** and I researched this matter. Upon receiving contact from the Better Business Bureau, I reached out to the customer via phone immediately regarding her experience with 24 Hour Wrecker Service, Inc. After hearing her concerns with her charges and reviewing her invoice together, I assured her that the charges were accurate. Customer Interaction Our experience with this customer began on July 5, 2022 when our wrecker service picked up her vehicle and impounded it per the request of the Cedar Hill Police Department. Once we impound a vehicle, storage fees apply immediately. One of her concerns was the increase in her bill and this is the reason; the longer a vehicle is in our possession, the larger the bill. Upon the release of this vehicle on July 13, 2022, the customer accrued 9 days of storage in addition to the fees associated with the original tow. She was also charged a research and notification fee that pays for the research to locate the registered owner and send a letter notifying the owner that the vehicle is in our possession. It was also mentioned that her address is incorrect on the invoice; however, this is the address that the vehicle is registered. It is the vehicle owner's responsibility to update any changes to the address. Invoice Payment Details The invoice for this customer's vehicle upon release (July 13, 2022) is attached and gives a detailed view of the charges incurred. Not noted on the invoice is the 3% charge for the use of a credit card for a portion of her payment as our credit card system is separate from our towing and storage invoicing system. The customer paid a portion of her invoice with $360 cash and the remaining $168.43 with a credit card with an additional 3% credit card fee of $5.05. This brought her total to $533.48. Payment Breakdown Total Bill: $528.43 - $360.00 Cash $168.43 Remainder paid with credit card + $5.05 3% credit card fee $173.48 Amount charged to credit card Total paid: $533.48 Resolution The customer requested a refund in her Better Business Bureau submission and as all charges were accurate, she will not receive a refund. Please notify me directly at 214.960.9784 if I can be of further assistance in this matter. ****** ****

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