ComplaintsforAlfarero Rides
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Okay, I have had issues before with this company, but Im gonna talk about the actual issue, as of today Im one month late with my car payment, I have been trying to pay since a week ago and the person in charge refuse to take my payment because they want me to pay $1200 when I have the payment ticket from last month stating that I was $49 overdue the amount stipulated by contract states that my payment is $370 every 23 of the month, I went yesterday to make the payment and they refused to take it I know is because its gonna be 23 of the new month already, but they want to charge me extra fees on February month when Im paying it on January 20th! I understand late fees apply on January but $370 plus $49 pending from my last payment is $419 plus February payment of $370 is $789 so why do I have to pay $1200?? Is $411 of late fee from January??? Like that cant be right at all, please I just hope someone can help me out with this company, I have been harassed by the previous manager of this company and I haven't reported because I need peace I just wanna keep the car that takes my daughter to school and me to work, Im a single mother working extra hrs to make it to do all my bills on time, its hard but Im doing my best, now this people abusing is not right at all.. hope someone can help me soon, because is not fear that they can steal that legal this isnt the first time they refuse to accept payments and the lady even verbal treated saying that she wont accept the payments until they can repo my car which I have been 2 yrs making huge efforts to pay thank you in advance, Blessings!Customer response
02/28/2024
Better Business Bureau:
Resolved.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.