ComplaintsforAFX Motorsports

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a roof for a off road UTV. They said it would ship in a few days. 3 weeks later I asked to cancel the order and they said they did. Then I got a email ******* was shipping after I bought another one from a different company. I emailed them right back and told them I canceled the ordered and do not ship. They still shipped it. I contacted them and they sent me a return label. I mailed the box back un opened and they just left it at that. No refund. Now I am fighting with the credit card company trying to get it as fraud. This is from May 2023

  

  Business response

  08/25/2023

  *****************,

  Hi, as for this morning the refund for Mr. ******** has been made. I apologize for this inconvenience caused to BBB and our customer. We had a miscommunication on our side regarding shipments, customer care and administration.
  

  We work hard to avoid future situations like this. It is very important for us to keep our customer satisfaction to the highest ****************************** is, for us, a business partner which tells us how to keep improving our standards and pushes us to tell about our faults and improve them.

  Thank you very much for your time spent on this matter. I would like to hear good news from you soon.

  Best Regards

  ***********************************
  AFX Motorsports
  CEO

  Customer response

  08/30/2023

  Complaint: 20518575
  
  I am rejecting this response because: as of today there is still is no refund and I do not want to wait for this case to time out. 
  
  Regards,
  
  *********************

  

  Business response

  08/30/2023

  Our payment processor "STRIPE", Usually takes from 5 to 10 business days to get the payment back to the customer, as in many other online payments processors.

  I would like to our customer to wait this period of time, since our orders to STRIPE wat to refund the customers money on the 25/08/23, as shown in our first screenshot.

  Please let me know any further questions he might have.

  Regards

  ***********************************
  AFX Motorsports 
  CEO

   

• Initial Complaint

  06/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Transaction date 02-22-2022 $250.78 Order number ***** I purchased a front and a rear bumper from this company I did receive the front bumper but did not receive the rear bumper. I did receive a package with correct tracking but it didnt have the correct contents in the package. Tracking number is ************. I would like to have a refund of of the purchase price for the rear bumper which is ****** plus the shipping charge of $50 I paid. I have contacted them several times with absolutely zero attempt on afx1 internationals to resolve the problem. I have also contacted ***** about the this problem and they denied my claim.

  

  Business response

  06/09/2022

  Tell us why hello,we have look for the package and ***** has let us know that they delivered and someone received the package, we acknowledge that the pictures and the quilt that he received is not the product ordered, but then again that is not what we sent, in order to mend the situation we will absorb the expense, we are refunding the cost paid for the rear bumper and the portion of the shipment,cause the client did receive the front bumper. 
  
  we are sorry to have this situation and we are grateful for the opportunity to solve this matter.  thank you for your business

  Customer response

  06/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  March of 2022 I purchased products from this establishment. After receiving the parts coated incorrectly the company did return some money to compensate me for having to have them sand blasted to my satisfaction. Once the installation process started the parts were so poorly built that they do not fit the application without modifying the part itself or the machine they are intended to fit on. I tried on multiple occasions to chat with the customer service about a resolution and they just quit responding all together. I would be happy to form a resolution we could both live with but once I declined an offer of a 5% discount on future purchases they have ghosted me.

  

  Business response

  05/18/2022

  We are really sorry that this order has all this inconviniences, we recognize that ************ installed beautifully the accesories in its car, we first offered him a 10% discount on purchase, later for the trouble we offered him a 25% partial refund, that we made timely, we, to settle this complaint are offering to take the overall refund to the value of 50% of the product purchased, we are willing to deposit him this amount in this week. We offered him yesterday this and he accepted, we will proceed as soon as posible

  Customer response

  05/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

  Customer response

  05/31/2022

  Complaint: 17212134
  
  I am rejecting this response because:

  I filed a previous complaint for inferior product that was sold to me with no response to issues. The company offered a 50% refund to compensate for the issues and I accepted and notified the BBB of the resolution we agreed on. But.... the company has not lived up to the actual refund it offered and has yet to respond to my messages. The company offered a 50 % refund of the Original order for $1057.76 therefore total refund should be for $528.88. Refund #1 was $223.58, Refund #2 was $116.41, leaving a unrefunded amount of $188.89. They offered me the 50% refund and now are not living up to their end of the deal.  Refund.

  
  Regards,
  
  *****************

  

  Business response

  05/31/2022

  hello and Good afternoon, we have reviewed your comments and found out that indeed, there was a missed document in the accounting ***** we have rectified the situation and your refund is now complet. 

  Please let us know what else can we do for you.   stay safe. 

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an online order for products from the vendor. The vendor contacted me via phone and notified me one of the products may be the wrong fitment. I confirmed the proper fitment and part number needed. I received the same call from the vendor two days later and again confirmed the proper fitment and part number. I received order confirmation 2 days later and discovered the wrong part was still on the order and had already shipped. I contacted the vendor for return and refund of the wrong parts sent me and received communication to send pictures of the parts label and send it back. I was sent a separate communication with the *** number for return. I forwarded the vendor the tracking information after which I was contacted by another representative who later required pictures of the individual parts. The item had remained unassembled and unopened at the direction of the initial representatives guidance and the vendor published returns policy. The vendor has confirmed receipt of the returned items, retains the parts, refuses refund or any returns action and retained funds paid them. Additionally the vendor claimed a 20% restock charge would be charged. The vendors published returns policy is published on their site, does not contain a 20% restock fee and states they will refund any undamaged, unused part returned within 30 days of purchase and with an ***. Search of vendor reviews on line document a history of refusals to process returns/refunds.

  

  Business response

  04/08/2022

  Hello ****************, good morning, thank you for reaching us, and for providing all your records, this enriches our feedback, this is a big misunderstanding, we checked and we do have the items on our warehouse,  if its still possible we want to make the refund at the earliest convenience; we do have a large team and the communication matrix in this particular case failed,we have placed steps to better it and avoid cases as yours, we pride ourselves for our product and service and will invite you to try us once we clear this incident.  Thank you again for your patience. Hope to hear from you soon. Stay safe. 

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a blue voodoo roof for my polaris rzr side by sode on November 15th. My item areived and i am not happy woth the color as it is a light blue compared to the dark blue on the website. I emailed for to initiate a return several times with no response. I have called with no answer multiple times and then when they do answer they have hung up or refuse to offer a refund when I inquire about a return. Their return policy states clearly that I can return an unused item in new condition within 30 days. My first email for a return was on november 25. I would like help with resolution of this issue.

  

  Business response

  12/22/2021

  Hello **************, sorry that you have lived this experience with us, we have a new team, I'm a new sales Manager, ************************* at your orders, please let us get in touch with you so we can proceed with the return of the product and the refund. 

   

  We would be happy to help.

  Customer response

  12/22/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  10/14/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a UTV Roof from AFX for $375.00. I The roof is not as described. Its more grey than black. Also made of paper thin metal and is not rugged as described. After I opened the box, I called AFX to return the item. They gave me the run around and never returned my call. When I finally got someone on the phone again, they advised I would have to pay return shipping $60.00 AND a 25% restocking fee $92.00! This is almost half the cost of the item! I was never advised of any restocking fee when I ordered the item. I feel Im being ripped off. Others on various e commerce forums have voiced similar dissatisfaction with this companys sub par products and customer service.

  

  Business response

  11/08/2021

  
  
  Hi ****** hope you are having a great day *********************** order a roof from us we send him what he order and the color the he order and them he call us and I personally spoke to him he want to send the roof back the reason was at the begging he dont want the roof anymore i explained to him our return policy wich is listed on our website wich is 25% resctoking fee and shipping charges them he refuses and contact you guys please let me know if I can be any off further assistance thanks 
  
  
  Best Regards 
  Omar Galeas 
  AFXMOTORSPORTS
  Sales Manager 
  

  
  

  Customer response

  11/08/2021

  Complaint: 16025481
  
  I am rejecting this response because:

  I am rejecting this response because: the sellers statement is not true. Firstly, unless they recently updated it, the web site does not clearly and openly explain a 25% restocking fee which much greater than most any business. Secondly, I order a gloss black roof and they sent me a flat black roof. When I initially contacted the seller for a return, I spoke with ********************* and he said he would have to check with the sales manager & call me back. Three days went by and he never returned my call. Then after several attempts to call,they didnt answer the phone. When I was finally able to get through, thats when **** said the manager is going to charge me a 25% restocking fee and I am liable for return shipping as well. Turns out **** was not being honest again, his signature on his reply appears he is the sales manager and was just giving me the run around. Bottom line is the company sent me a product that was not what I ordered. They made the return shipping and restocking fee so high that financial it would not be feasible. I feel I was ripped off by this company and request the complaint to stay on record with the BBB. I feel I need to stand up against this company because I am in contact with others through a forum that have been taken advantage of by this company as well. Please let me know if you need further information or names of others that have been misled. 
  
  Thank you. 
  
  Regards,
  
  *******************
  
  Regards,
  
  *******************

  

  Business response

  11/19/2021

  
  Hi ****** this was ********************** fisrt and only contact them i called him and at that time he stated he did not need the roof and mentions no issues with the roof and I explianed to him pou return policy...... please let me know if I can be any off further assistance thanks 
  
  
  Best Regards 
  Omar Galeas 
  AFXMOTORSPORTS
  Sales Manager 
  

  
  

  Customer response

  11/19/2021

  Complaint: 16025481
  
  I am rejecting this response because: This is not a truthful statement from the seller. I called three or four times and spoke with him twice not including when we spoke for the original order. Im sure I can get call records to prove that. Although the number of times we spoke is not the complaint or issue. The issue still remains that the seller sent the wrong color that I ordered and now want to charge me  for shipping and restocking to return an item that was not as described when I placed the order.  I feel since the seller sent the wrong item, they should provide a return shipping label and give me a full refund. Otherwise, i would like the complainant to be on record and not withdrawn or closed. Thank you for your assistance. 
  
  Regards,
  
  *******************

  Customer response

  11/19/2021

  Complaint: 16025481
  
  I am rejecting this response because:
  This is not a truthful statement from the seller. I called three or four times and spoke with him twice not including when we spoke for the original order. Im sure I can get call records to prove that. Although the number of times we spoke is not the complaint or issue. The issue still remains that the seller sent the wrong color that I ordered and now want to charge me  for shipping and restocking to return an item that was not as described when I placed the order.  I feel since the seller sent the wrong item, they should provide a return shipping label and give me a full refund. Otherwise, i would like the complainant to be on record and not withdrawn or closed. Thank you for your assistance. 
  Regards,
  
  *******************

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 17 2021 I purchased a front and rear bumber guard for my 2021 CanAm Maverick. I received rear bumper guard and tried to install on my vehicle, one of the holes did not line up. I texted the company and asked for a return authorization for part. No reply, I also called numerous times and no answer. I told them to cancel rest of order and refund money. The front bumper was to be delivered October 11. I refused order from **** I spent $311.01 on my Good *** credit card.

  

  Business response

  11/08/2021

  Hi ****** hope you are having a great day. on this issue i will be sending the customer a RMA and when we receive the front bumper will be issuing a full refund please let me know if I can be any off further assistance thanks 
  
  
  Best Regards 
  Omar Galeas 
  AFXMOTORSPORTS
  Sales Manager 

• Initial Complaint

  09/07/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased two items from AFXMotorsports over a month ago. They shipped one item but failed to ship the other. I've emailed them more than 5 times and called over 30 times. I got them to answer once. A guy named ****** answered and seemed to be helping. He pulled up my order info and knew which items I was missing. He asked me to hold several times and then he finally just hung up on me after 15 minutes. At first, I thought that maybe the call just dropped. But then I called them back and the phone would be picked up and then promptly hung back up on their end. I'm not surprised to see several complaints for them on this site. The hardware included with my item is already rusting. I've never seen nuts/bolts/washers rust this fast. The bumper is also rusting as the paint is already bubbling up and peeling. I not only want a refund for the item I never received but I also wish to return the defective bumper that they did send me. Please help others avoid business with these scammers.

  

  Business response

  12/22/2021

  Hello ****************, this is *************************, new Sales Manager for AFXMotorsports, we are sorry that you had lived this experience acquiring your accessories with us, I looked for your info and find out that both of your items have been delivered to you, we are in the best disposition to warranty your items, please tell us how we can help.

  This is a new administration and a new team, we want to have the best terms with you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩