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ComplaintsforWest Wind Homes
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Complaint Details
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Initial Complaint
09/22/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
A month ago my *********** reserved our lot with Westwind Homes for $1000 so we can begin our home buying process. As first-time home buyers, we were eager to start this new phase in our lives. But since the beginning of our process, we have been left alone & left with little guidance as to what we were doing. We were sent forms and given brief explanations as to what to sign. One of the forms is for the lot reservation. On the day of selections, our "realtor", *************************, left the company & did not advise us nor arranged for another WestWind representative to join us this day. Now that we are deciding to not move forward with the process, we are being told that information that was supposed to be relayed to us on the day of selections is the reason we cannot get our deposit back. Also because of the paperwork, we signed does not say we have this option until this day. The manager is says it is policy for us to not be able to get our funds back.Business response
10/11/2021
******************* and *********************** signed the Lot Deposit Agreementon August 2, 2021. They then completed the necessary documentation to move tothe next step meeting with the selection coordinator and was scheduled forSeptember 8, 2021. At that point, theymet with the selection coordinator and completed the selections of the home.Then decide not to move forward with the purchase. Our Sale Manager decidedthat the buyers were in default because had completed the selectionappointment. After reviewing thecomplaint, I realized the customers had finalized their selection for the housebut were not satisfied with the sale price. Even though the sales manager makes a great point, I'm willing to refundhalf of the deposit of $ ****** as stated in the Lot Deposit Agreement. Ourrefund takes ten business days from the time of signing the release of the deposit.
Sincerely,
*********************
Customer response
10/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.